Customer Experience

Is Your Customer Service Kick-Ass?

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Agents Step in Where Self-service Leaves Off Normally, I don’t associate the…

 

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Call Center Customer Service

Five Trends for Travel and Hospitality in 2017

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Consumers are Willing to Pay for Better Customer Experience For travelers, the…

 

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customer service, self service, agent customer service

How far can Self-Service go?

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Balance between Self-Service and Customer Service Agents In the call center and…

 

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Diversifying call center services

Improve Call Center Performance with Diversification

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You’ve probably heard the expression: “We have met the enemy and he is us.”

 

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Customer Experience

Customer Experience – the Common Metric in a Multi-Channel Center

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Customers have the ability to reach out to your contact center at…

 

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Positive Customer Experience

The Positive Customer Experience – Customer Loyalty Formula Requires the Virtualpreneur™ Factor

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Loyalty programs have really taken off since 2008 and are widely used,…

 

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Positive Customer Experience

Build a Solid Foundation for Positive Multi-Channel Customer Experiences

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There are a multitude of discussions on contact centers using cloud technology,…

 

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Customer Experience

Want Improved Customer Experiences? Think Virtual.

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Customer experience is a much-touted metric that, while a positive goal, can…

 

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