Is Your Customer Service Kick-Ass?
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Agents Step in Where Self-service Leaves Off Normally, I don’t associate the…
Five Trends for Travel and Hospitality in 2017
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Consumers are Willing to Pay for Better Customer Experience For travelers, the…
How far can Self-Service go?
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Balance between Self-Service and Customer Service Agents In the call center and…
Improve Call Center Performance with Diversification
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You’ve probably heard the expression: “We have met the enemy and he is us.”
Customer Experience – the Common Metric in a Multi-Channel Center
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Customers have the ability to reach out to your contact center at…
The Positive Customer Experience – Customer Loyalty Formula Requires the Virtualpreneur™ Factor
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Loyalty programs have really taken off since 2008 and are widely used,…
Build a Solid Foundation for Positive Multi-Channel Customer Experiences
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There are a multitude of discussions on contact centers using cloud technology,…
Want Improved Customer Experiences? Think Virtual.
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Customer experience is a much-touted metric that, while a positive goal, can…