How to Scale Customer Service During Busy Seasons
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Six tips to providing customer service coverage during peak seasons.
5 Ways to Reduce Customer Service Costs
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Five ways to reduce customer service costs without sacrificing quality.
In-House vs. Outsourced Customer Service Cost Comparison
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Explore the cost differences between in-house and outsourced customer service.
Working Solutions Shares 27 Years of Experience in Perfecting Hybrid Working
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April Wiita joins HFS Research for a Hot Vendor Fireside chat.
Crafting the Perfect Recipe for Outstanding Customer Service
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What’s in our secret sauce for delivering outstanding customer experiences?
How to Find and Retain CX Talent
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Working Solutions leaders share their tips to find and retain CX talent.
2023 CX Trends
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A robust guide to help optimize your 2023 customer experience.
How to Create an Unmatched Customer Experience, like Amazon
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5 key takeaways from Amazon’s CX to improve your customer service strategy.
Benefits of On-Demand Virtual Customer Service
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Reduce costs and increase revenue while still providing excellent CX.
CIOCoverage Chooses Working Solutions as One to Watch
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Listed in the Top 10, Working Solutions provides outsourced, on-demand CX services.
Your Ultimate Guide to Customer Experience Strategy
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A seamless customer experience makes all the difference in your business’ success.
Recruiting, Education, and Development
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A focus on agent recruitment, education, and development helps you achieve the…