Fact Sheet: Working Solutions

Working Solutions Think virtual call centers, freed of bricks and mortar. Founded in 1996, the private, woman-owned company draws on a network of 150,000+ homebased…

 

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How to Create Virtual-training Strategies that…

Checklist: Virtual Training For almost three decades, Working Solutions’ Tamara Schroer has led the way in transferring successful, hands-on educational programs into a virtual setting.…

 

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Retail Year-end Performance Audit

Is your business prepared for the 2020 holiday season? The best way to ensure success for this year’s big-ticket retail events is to apply the…

 

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Educating Agents

Making Experts in your Business In the virtual classroom, proprietary management systems are powered by premier education technology. Media-rich learning is proven to engage agents…

 

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Call Center Operations Audit

Are you measuring the right things to perform well? Got a good handle on your call center operations? A hard look now might prevent tough…

 

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Onshore Ensures Greater Business Value

Our flexible scheduling model enables contact center agents to be more productive.

 

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Best Way to Manage Retail

This whitepaper briefly compares two customer service models and how well they can handle seasonal spikes. The first model is the brick-and-mortar call center, staffed…

 

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Company Overview

About Us Founded in 1996, Working Solutions began as an idea that sparked an entire industry—remote contact center outsourcing.

 

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Fast and Flexible

Moving with the Business By definition, business continuity needs to be constant. Challenges, however, make for change: Demand shifts. Volumes fluctuate. Stuff happens. To stay…

 

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Ovum Report

Making Ovum’s Enterprise Shortlist Home-based outsourcing is the future—here and now for companies to complete and on-demand talent to perform. The benefits are undeniable. They’re…

 

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Security Vigilance

Offering an integrated approach From professional agents to hardened infrastructure to locked-down data. With almost 20 years in contact center services, we know the security issues…

 

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Core Competencies

Based in Plano, Texas, Working Solutions uses professional, U.S.-based agents who work securely from home. For companies of all sizes, they handle sales, customer care…

 

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