Interaction Model
Your customers expect a good brand experience regardless of situation or time of year. How you prepare and respond to customer inquiries and concerns during…
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Benefits and Solutions
Our solutions are designed to be flexible—maximizing growth opportunities and managing day-to-day customer service operations—applying services when and where you need them.
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Fact Sheet: Working Solutions
Working Solutions Think virtual call centers, freed of bricks and mortar. Founded in 1996, the private, woman-owned company draws on a network of 150,000+ homebased…
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How to Create Virtual-training Strategies that…
Checklist: Virtual Training For almost three decades, Working Solutions’ Tamara Schroer has led the way in transferring successful, hands-on educational programs into a virtual setting.…
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Retail Year-end Performance Audit
Is your business prepared for the 2020 holiday season? The best way to ensure success for this year’s big-ticket retail events is to apply the…
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Educating Agents
Making Experts in your Business In the virtual classroom, proprietary management systems are powered by premier education technology. Media-rich learning is proven to engage agents…
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Call Center Operations Audit
Are you measuring the right things to perform well? Got a good handle on your call center operations? A hard look now might prevent tough…
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Onshore Ensures Greater Business Value
Our flexible scheduling model enables contact center agents to be more productive.
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Best Way to Manage Retail
This whitepaper briefly compares two customer service models and how well they can handle seasonal spikes. The first model is the brick-and-mortar call center, staffed…
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Company Overview
About Us Founded in 1996, Working Solutions began as an idea that sparked an entire industry—remote contact center outsourcing.
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Fast and Flexible
Moving with the Business By definition, business continuity needs to be constant. Challenges, however, make for change: Demand shifts. Volumes fluctuate. Stuff happens. To stay…
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Ovum Report
Making Ovum’s Enterprise Shortlist Home-based outsourcing is the future—here and now for companies to complete and on-demand talent to perform. The benefits are undeniable. They’re…
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