Guiding Through Times of Crises
Filed under: Success Story
Ensure Continous Customer Service From natural to man-made, disruptive events are inevitable…
How to Create Virtual-training Strategies that Work
Filed under: Collateral
Checklist: Virtual Training For almost three decades, Working Solutions’ Tamara Schroer has…
Five Realities of Contact Center Customer Service Reps
Filed under: Article
There’s nothing like real-world experience to put on-demand customer service in proper…
Retail Year-end Performance Audit
Filed under: Collateral
Is your business prepared for the 2020 holiday season? The best way…
Contact Center Pipeline July 2019
Filed under: Article
Although recent reports suggest that the size and rate of growth of…
Online Talent Platforms are Shaping the Future of Work
Filed under: Article
Say what you will about the gig economy, the concept hold high…
5 Call Center Myths vs. Facts
Filed under: Infographic
On-demand Agents Defy Myths A recent Working Solutions survey of more than…
Educating Agents
Filed under: Collateral
Making Experts in your Business In the virtual classroom, proprietary management systems…
The Modern Day Travel Advisor
Filed under: Infographic
Savvy Service Experts Know What Sophisticated Travelers Expect Automated self-service travel reservations…
Improving Contact Center Operations
Filed under: Article
Happiness All Around to a “T” With year-end approaching, you probably have…
Call Center Operations Audit
Filed under: Collateral
Are you measuring the right things to perform well? Got a good…
Onshore Ensures Greater Business Value
Filed under: Collateral
Our flexible scheduling model enables contact center agents to be more productive.