Company’s Talent Acquisition Leader Recognized by Harver

Plano, Texas – The human resources (HR) expertise of Mary Susan Costa, Working Solutions director of virtual talent, is being recognized among the winners of the 2024 Harver Leading Innovators For Talent (LIFT) Awards.

Harver is known for applying “intelligent automation” to accelerate the hiring processes of remote workforces. With a career spanning three decades, Costa excels at leveraging face-to-face HR best practices with the versatility and speed of virtual recruiting.

“Recruiting intelligent agents is where Mary Susan’s expertise shines through,” said Kristin Skiko, vice president of Talent Management at Working Solutions. “And that’s true whether it’s for routine business, big projects or unexpected events, such as the pandemic.”

 

Virtual-Worker Expert

Costa’s cross-over skills came through during the COVID-19 crisis, where traditional business models were turned sideways as in-office workers stayed home.

Well-versed in virtual labor, she remained calm as the new world order transformed many workplaces to remote almost overnight. It was nothing new to her, though.

As she said: “Flexibility is my operating philosophy. Mobility is my mantra.”

 

Mobile to the Max

Founded nearly 30 years ago as an on-demand contact center outsourcer, Working Solutions uses independent contractors to create customer-service (CX) workforces. Tailored for each client, this enables fast-flex scalability to adjust staffing as demand ebbs and flows.

Costa acknowledges today’s workforces are more rapid and fluid than ever before. They are, in fact, mobile to the max, she mused.

“To serve clients, you’ve got to anticipate and act to access the most-qualified talent. Right then and there,” she said. “Clients can’t—and won’t—wait.”

 

About Us

With almost 30 years of success, Working Solutions is a recognized leader in high-quality, cost-effective contact center outsourcing. The company knows how to blend artificial intelligence (AI) for routine tasks with intelligent agents (IA) to solve complex issues for the best customer experiences (CX).

Fast and flexible, its  virtual workforce of sales, service and technical experts scale to support everyday business, unforeseen events and long-range projects. Industries served include consumer services and retail, healthcare, and travel and hospitality. Learn more at workingsolutions.com.