Tough Times Call for Executive Insight
On Demand Contact Center
In a recent CEOWorld Magazine viewpoint, chief executive Kim Houlne turns decades…
A Blended Workforce for Customer Service
On Demand Contact Center
Working Solutions chief executive Kim Houlne addresses the value of a blended…
Virtual Classroom Expert Offers Remote Workforce Tips
Virtual Workforce Management
In the face of the COVID-19 pandemic, many businesses are requiring their…
Why Is Customer Experience Important for Your Business?
On Demand Contact Center
You may have heard it said that customer experience (CX) is of…
13 Tips for Getting the Most from the Holiday eCommerce Sale Season
Sales/Growth
The holiday season is almost upon us, a time when most online…
5 Essential Contact Center Components
On Demand Contact Center
As experts in the delivery of on-demand contact center services, we never…
The Different Types of Call Centers: Which One Is Right for Your Business?
On Demand Contact Center
From inbound phone calls to web-based chatting, from email marketing to social…
Chief Executive Kim Houlne Advocates On-demand Workers in Contact Center Pipeline Feature Story
Virtual Workforce Management
For me, the headline sums it up: “On-demand Is In Demand.” The…
How to Balance In-house Call Centers with Outsourced Contact Center Solutions
Virtual Workforce Management
There are many good reasons why outsourced contact center solutions have become…
Virtual Contact Center Pros and Cons
Virtual Workforce Management
The shift to digital communications over the past few decades has changed…
How to Reduce Your Customer Churn Rate in 4 Steps
On Demand Contact Center
You can call it churn, the rate at which old customers leave…
CX Metrics that Matter: Choosing the Right On-demand Customer Care Provider
On Demand Contact Center
From building customer loyalty to ensuring continued growth in a hyper-competitive marketplace,…