The Different Types of Call Centers: Which One Is Right for Your Business?
On Demand Contact Center
From inbound phone calls to web-based chatting, from email marketing to social…
Chief Executive Kim Houlne Advocates On-demand Workers in Contact Center Pipeline Feature Story
Virtual Workforce Management
For me, the headline sums it up: “On-demand Is In Demand.” The…
What’s Your Net Promoter Score Value? And Why Should You Care?
Industry Insights
Achieving customer satisfaction is critical for any company that aspires to long-term…
How to Improve Customer Experience (CX): 10 Tips from Our Experts
Specialized Customer Service
Think that the customer experience (CX) offered by your business doesn’t matter?…
[INFOGRAPHIC] The Modern-day Travel Agent
Travel and Hospitality
Is your first thought that travel agents are outdated–and anything but modern?…
Company’s New Volunteer Program Could Provide 3,000+ Hours of Service
Industry Insights
As a caring culture, Working Solutions empathizes with our clients and their…
Under-the-hood Tech Insight Enables Client Business Solutions
Travel and Hospitality
As a technologist, I tell clients you need to understand the “gutworks”…
5 Customer Experience Lessons from Showrooming & Reverse Showroom Marketing
Sales/Growth
Once considered a real threat to retailers, showrooming has become a powerful…
Is the Gig Economy Go-go or Oh-no? Depends on Who You Ask.
Virtual Workforce Management
In recent years, the gig or sharing economy—read that on-demand workforce—has become…
3rd Year in a Row to Rank Top 10 in FlexJobs List
Industry Insights
Named to FlexJobs Top 100 Remote Companies For the third straight year,…
5 Most-read Business Blogs of 2017
Travel and Hospitality
Here’s to Great Experiences in the New Year Before 2017 ends, we’d…
Woman-owned Business Pioneered an Industry
Virtual Workforce Management
On-demand Work Benefits 10,000s of Women As it goes with some of…