Looking to Improve QA Coaching? Go Peer to Peer!
Agent Development
It is not unusual for quality assurance teams to get into a…Is Your Contact Center Plagued with Spring Fever?
Virtual Workforce Management
Flowers are blooming, the sun is shining, and plants are greening up.…
Training for the Future
Virtual Workforce Management
Have you noticed that we are currently in a professional environment that…
Quality & Training – Like a Hand in a Glove
Agent Development
Training is such an important component of preparing atHome™ agents to not…
Beyond the Metrics: They are People, People!
Virtual Workforce Management
Metrics are good. They give a snapshot of the state of a…