5 Ways to Improve the Customer Experience
On Demand Contact Center
The customer experience (CX) is the perceptions your customers have of your…
5 Steps to Best Manage Seasonal Sales Spikes
Sales/Growth
Taking advantage of specific sales times throughout the year is something we…
Why Empathetic Care is Vital for Successful Telehealth Interactions
Specialized Customer Service
As client service professionals, we know creating a successful customer journey is…
7 New Lessons for Online Selling in a Time of Virtual Commerce
Sales/Growth
Many businesses now find themselves thriving in a time of increased demand,…
Why Understanding Last Year’s Holiday Shopping Season Is Essential for the Year Ahead
Sales/Growth
Last year’s holiday shopping season is officially over and in the books.…
Why Your Customer Service Reputation Is Important — and How to Protect It
Onshore Customer Service
No matter what industry or demographic you serve, if you’re managing a…
Why Every Business Needs to Build Customer Trust — and How to Do It
Customer Service Strategy
With more companies competing for their hard-earned dollars than ever before —…
Why Is Customer Experience Important for Your Business?
On Demand Contact Center
You may have heard it said that customer experience (CX) is of…
How to Choose the Right Cloud-based Backup Service
Disaster Recovery
No matter your size or your industry, doing business today means dealing…
The Different Types of Call Centers: Which One Is Right for Your Business?
On Demand Contact Center
From inbound phone calls to web-based chatting, from email marketing to social…
9 Ways Businesses Can Prepare for Black Friday and Cyber Monday
Sales/Growth
The holiday shopping season may still be a few months away, but…
How to Reduce Your Customer Churn Rate in 4 Steps
On Demand Contact Center
You can call it churn, the rate at which old customers leave…