The Trust Factor: Why Live Agents Still Matter in the Age of Automation
Human-Centric CX
As CMO of Working Solutions, I see it every day: the pressure…
Five Tips to Maximize Your Customer Service Tech Stack
Customer Service
Five tips to ensure you are maximizing your current technology.
How to Scale Customer Service During Busy Seasons (Without Sacrificing CX)
Virtual Workforce Management
Six tips to providing customer service coverage during peak seasons.
Changing the Game of CX Education: Tamara’s Journey to Setting Industry Standards
Virtual Workforce Management
Once in a while, we come across someone whose passion and innovation…
Leveraging Analytics To Serve Customers Well
Specialized Customer Service
Keeping customers requires engaging customers. That takes investment to “anticipate and deliver…
The 2-Step Proactive Customer Service Strategy That Wins Every Time
On Demand Contact Center
Gone are the days of waiting for customers to come to you.…
From Reactive to Proactive: How to Shift Your CX Strategy for Greater Success
Customer Service Strategy
When it comes to customer experience (CX) strategy, the buzzwords these days…
What’s the Difference Between Customer Experience and Customer Service, and Why Does It Matter?
Specialized Customer Service
If you lead a business—and especially if you lead a retail business—you…
Onshore Call Center Outsourcing: Eight Advantages for Better CX
Specialized Customer Service
Onshore call center outsourcing means partnering with a customer support provider whose…
The Importance of Brand Tone and Voice in Customer Service
Customer Service Strategy
Are you training your customer service agents to speak to callers with…
Ways to Improve Virtual Customer Service
Virtual Workforce Management
In any business, there’s always room for improvement. Virtual customer service is…
What You Need to Take Your Customer Service Virtual
Virtual Workforce Management
Customer service is the foundation of a successful business. Giving those who…