Agent Development
The Trust Factor: Why Live Agents Still Matter in the Age of Automation
As CMO of Working Solutions, I see it every day: the pressure…Read More 
Branding
Why Increased Brand Security Improves Customer Loyalty
Did you know that effective security translates to brand loyalty and an…Read More
Customer Engagement
The 2-Step Proactive Customer Service Strategy That Wins Every Time
Gone are the days of waiting for customers to come to you.…Read More
Agent Development
The Importance of Brand Tone and Voice in Customer Service
Are you training your customer service agents to speak to callers with…Read More
Customer Engagement
Customer Retention: Driving Sales and Maintaining Sales Base
When it comes to selling products and services, often a company’s focus…Read More
Contact Center Operations
Why You Should Offer 24/7 Customer Service Support
Satisfying your customer’s needs is vitally important to the success of your…Read More
Contact Center Operations
The Rules of Customer Care: Avoiding Pitfalls in Customer Service
One bad experience is all it takes to lose a customer. Studies…Read More
Branding
What’s Missing from Your Customer Experience?
Customer Experience (CX) is any type of interaction between customers and a…Read More
Contact Center Operations
What Does Customer Service Mean to You?
We know that customer service is key to long-term business success, but…Read More
Agent Development
2021’s Biggest Brand Trend for Customer Experience – Consumer Trust
Consumer trust is the most important attribute of any successful brand. And…Read More
Agent Development
Personalization That Truly Resonates: Beyond Names, Toward Loyalty and Trust
Personalization isn’t new. But what defines effective personalization — the kind that…Read More
AI Enabled CX
7 New Lessons for Online Selling in a Time of Virtual Commerce
Many businesses now find themselves thriving in a time of increased demand,…Read More