How Data-driven Contact Center Analytics Can Drive Growth and Save You Money
Customer Service Strategy
The term contact center analytics gets thrown around quite a bit these…
Why Ongoing Education Is Essential for Successful On-Demand Customer Service
Virtual Workforce Management
The secret is out: As the demands of offering a superior customer…
2019 Customer Service Trends: What to Expect in the Year Ahead
Customer Experience
Each year, achieving superior customer care becomes a bit more challenging for…
6 Call Center Strategies for Engaging Mobile Customers
Virtual Workforce Management
For businesses of all types, most customer interactions come via mobile devices.…
5 Essential Call Center Tips for 2019
Virtual Workforce Management
Is your customer care team ready for the year ahead? From expanding…
Year in Review: Our Top Customer Service Blog Posts of 2018
Customer Experience
From new insights into the benefits of outsourced customer care to news…
Under-the-hood Tech Insight Enables Client Business Solutions
Travel and Hospitality
As a technologist, I tell clients you need to understand the “gutworks”…
Virtual Education Expert Tamara Schroer Shares her Insight
Customer Experience
Tamara Schroer, an expert in the virtual classroom, offers a few ideas…
A Brief History of the On-Demand Economy (and What It Means for the Future of Customer Care)
Customer Experience
The on-demand economy enables businesses to enjoy premium outsourced services at truly…
How Empathy Pays Off for Businesses
Customer Experience
Ever think about the economics of empathy? Said another way, empanomics—the dollars…
5 Customer Experience Lessons from Showrooming & Reverse Showroom Marketing
Sales/Growth
Once considered a real threat to retailers, showrooming has become a powerful…
Improving the Travel Customer Experience with On-Demand Call Center Solutions
Travel and Hospitality
Delivering a premium travel customer experience requires a proactive, engaging, personalized strategy.…