5 Essential Call Center Tips for 2019
Virtual Workforce Management
Is your customer care team ready for the year ahead? From expanding…
Year in Review: Our Top Customer Service Blog Posts of 2018
Customer Experience
From new insights into the benefits of outsourced customer care to news…Under-the-hood Tech Insight Enables Client Business Solutions
Travel and Hospitality
As a technologist, I always advise clients: you need to understand the…
Virtual Education Expert Tamara Schroer Shares her Insight
Customer Experience
Tamara Schroer, an expert in the virtual classroom, offers a few ideas…
A Brief History of the On-Demand Economy (and What It Means for the Future of Customer Care)
Customer Experience
The on-demand economy enables businesses to enjoy premium outsourced services at truly…
How Empathy Pays Off for Businesses
Customer Experience
Ever think about the economics of empathy? Said another way, empanomics—the dollars…
5 Customer Experience Lessons from Showrooming & Reverse Showroom Marketing
Sales/Growth
Once considered a real threat to retailers, showrooming has become a powerful…
Improving the Travel Customer Experience with On-Demand Call Center Solutions
Travel and Hospitality
Delivering a premium travel customer experience requires a proactive, engaging, personalized strategy.…
5 Lessons Digital Retailers Can Learn from the In-Store Customer Experience
Retail and Consumer Services
Far from being obsolete, the in-store customer experience has become a key…
Holiday Season Call Center Management Checklist
Customer Experience
Are you ready for the holiday season? In most industries, that’s…
Gain the Homefield Advantage with Onshore Customer Service in the USA
Onshore Customer Service
American On-demand Contact Center Solutions Working Solutions began business as an…
Improve Agent Retention for Long-Term Investment: How to Keep Agents Engaged, Productive and Loyal
Virtual Workforce Management
Every department feels it: turnover drains momentum, kills productivity, and erodes the…