4 Ways Contact Centers and Marketing Go Hand-In-Hand
Sales/Growth
Positive customer experience requires leadership teams to understand every point a customer…NPS – A Tool in Your Metrics Toolbox
Customer Experience
A lot of time is spent in contact centers gathering and reporting…
Do Magic Metrics Exist?
Customer Service Strategy
Due to the number of metrics needed to effectively measure contact center…
The Value of Customer Loyalty
Customer Service Outsourcing
Often in sales-focused organizations, a lot of time, money and effort are…