What’s Your Net Promoter Score Value? And Why Should You Care?
Industry Insights
Achieving customer satisfaction is critical for any company that aspires to long-term…
SmartBrief Article: Managing the Virtual Workforce
Contact-Center Outsourcing
After 23 year in contact center outsourcing, Kim Houlne, founder and chief…
How to Increase Brand Loyalty by Offering a Great Customer Experience
Contact-Center Outsourcing
Fueled by ever-evolving technologies, and fraught with the potential to be undercut…
Six Essential Types of Contact Center Data
Contact-Center Outsourcing
The acceleration of technology in recent years has led to equally rapid…
Travel Weekly features Working Solutions Survey
Contact-Center Outsourcing
The customer-service demands of the global travel industry require contact center agents…
7 Customer Service Tips to Refresh Your Customer Experience for Spring
Contact-Center Outsourcing
Spring is here again, and with it comes the promise of warmer…
Spring Clean Your Business. Prepare for the Busy Season with this Contact Center Audit Checklist.
Contact-Center Outsourcing
Spring cleaning isn’t just for the home, or for your desktop and…
Recognized by FlexJobs as a Woman-owned, Remote-workforce Company
Contact-Center Outsourcing
Don’t you just love the follow-on stories born from headline-making news. Such…
Ready for Spring? Get Prepared with Our Quick Contact Center Assessment
Contact-Center Outsourcing
Spring is almost here, and summer’s following fast on its heels. For…
Chief Executive Kim Houlne Talks about Customer Service
Contact-Center Outsourcing
After leading Working Solutions for 23 years, founder and chief executive Kim…
How Data-driven Contact Center Analytics Can Drive Growth and Save You Money
Customer Service Strategy
The term contact center analytics gets thrown around quite a bit these…
Why Customer Self-service Is Essential to a Successful CX Strategy
Contact-Center Outsourcing
Delivering a superior customer experience (CX) in an era when customers are…