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people working at call center vs contact center

How to Balance In-house Call Centers with Outsourced Contact Center Solutions

Virtual Workforce Management

There are many good reasons why outsourced contact center solutions have become…

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How Improving Customer Service in Finance Can Benefit Your Business

Contact-Center Outsourcing

Businesses today are focusing more on offering a great customer experience (CX)…

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Never Underestimate the Importance of Friendly Customer Service

Contact-Center Outsourcing

There are many factors that go into delivering a great customer experience…

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person holding a mobile phone with the amazon application for on demand contact center solutions

How to Make Sure Your Online Business Benefits from Amazon Prime Day 2019

Sales/Growth

Amazon Prime Day 2019 is almost here. Is your business ready? If…

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woman on the bus talking on mobile phone to on demand contact center solutions agents

What’s Your Net Promoter Score Value? And Why Should You Care?

Industry Insights

Achieving customer satisfaction is critical for any company that aspires to long-term…

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SmartBrief Article: Managing the Virtual Workforce

Contact-Center Outsourcing

After 23 year in contact center outsourcing, Kim Houlne, founder and chief…

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How to Increase Brand Loyalty by Offering a Great Customer Experience

Contact-Center Outsourcing

Fueled by ever-evolving technologies, and fraught with the potential to be undercut…

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Understanding Contact Center Data: What to Track and How to Track It

Industry Insights

The acceleration of technology in recent years has dramatically reshaped consumer behavior…

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Travel Weekly features Working Solutions Survey

Contact-Center Outsourcing

The customer-service demands of the global travel industry require contact center agents…

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7 Customer Service Tips to Refresh Your Customer Experience for Spring

Contact-Center Outsourcing

Spring is here again, and with it comes the promise of warmer…

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picture of people rushing across street with the words Spring is Coming Prepare for the busy Season with this Contact Center Audit

Spring Clean Your Business. Prepare for the Busy Season with this Contact Center Audit Checklist.

Contact-Center Outsourcing

Spring cleaning isn’t just for the home, or for your desktop and…

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woman looking at flexjob article that features on demand call center solution woman owned

Recognized by FlexJobs as a Woman-owned, Remote-workforce Company

Contact-Center Outsourcing

Don’t you just love the follow-on stories born from headline-making news. Such…

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