Why Restaurants Need Virtual Customer Service to Drive New Business
Contact-Center Outsourcing
Technology – and worldwide health crises – are changing the way restaurants…
How to Avoid Providing a Bad Customer Service Experience
Contact-Center Outsourcing
We’ve all been there. One negative experience with a brand can affect…
What Types of Services Do Outsourced Call Centers Offer?
Customer Service Outsourcing
Call centers, or contact centers, transform your business in several ways, not…
Ensuring Empathetic Service
Contact-Center Outsourcing
Ensuring Empathetic Service Finding the right agents is key to building…
4 Expert Tips for Educating, Engaging Remote Workforces
Customer Experience
Remote workforces came of age en masse during the pandemic. Now, they…
Rising to #4 on FlexJobs’ 2021 Top 100 Companies
Contact-Center Outsourcing
Working Solutions ranked among the FlexJobs Top 10 as well. We placed…
Tony Hsieh: An Inspiration in Customer Service and Life
Contact-Center Outsourcing
In reading about the recent passing of Tony Hsieh, two words come…
Blended Customer Service Offers More
Customer Experience
In our COVID-19 world, customer service shouldn’t be an either-or proposition—onsite or…
Honoring Our Military Families On Veterans Day
Contact-Center Outsourcing
Today, we celebrate Veterans Day and recognize and honor the work and…
Tough Times Call for Executive Insight
Contact-Center Outsourcing
In a recent CEOWorld Magazine viewpoint, chief executive Kim Houlne turns decades…
A Blended Workforce for Customer Service
Contact-Center Outsourcing
Working Solutions chief executive Kim Houlne addresses the value of a blended…
Keeping Online Education Exciting
Contact-Center Outsourcing
Tamara discusses Kahoot!, a game-based, e-learning platform used to host live games…