Contact Center Pipeline: April Wiita Shares Her Industry Expertise
Contact Center Operations
April Wiita, vice president of Program Success at Working Solutions, knows the…
Call Center Automation Adaptation: Balancing Technology with Live Agents
Contact Center Operations
With technology’s role in customer service growing, call center automation adaptation is…
Reliability and Resilience: The Most Essential Benefits of Call Center Outsourcing
Contact Center Operations
Maintaining reliability and resilience during planned fluctuations and unplanned setbacks are among…
7 Tips for Adapting Your Management Team to a Virtual Workforce
Virtual Workforce Management
Especially when it comes to call centers, virtual workforce management is a…
Where Business Continuity Meets Disaster Recovery: Planning for Hurricane Season and Beyond
Contact Center Operations
As another hurricane season ramps up, here’s a rundown of what businesses…
Hurricane Recovery Checklist:
A Step-by-Step Guide for Contact Centers
Disaster Recovery
Creating a workable hurricane recovery plan is essential for any business with…
Improving the Travel Customer Experience with On-Demand Call Center Solutions
Travel and Hospitality
Delivering a premium travel customer experience requires a proactive, engaging, personalized strategy.…
Contact Center World features Working Solutions for Storm Preparedness
Contact Center Operations
As vice president of Program Success, April Wiita directs Working Solutions on-demand…
Call Center Best Practices: Got a Plan for Storm Season?
Contact Center Operations
Is your call center ready for the next storm season? Our…
Improve Agent Retention for Long-Term Investment
Customer Service Strategy
Do you have $6,440 to spend—and then lose—on an agent? Here’s a…
Equip Your Call Center for 2018 Hurricane Season
On Demand Contact Center
The odds aren’t looking too good for this year’s hurricane season here…
Myths vs Facts of Call Center Outsourcing
Contact-Center Outsourcing
5 Call Center Outsourcing Myths Dispelled You’ve never outsourced your call center…