7 Tips for Adapting Your Management Team to a Virtual Workforce
Virtual Workforce Management
Especially when it comes to call centers, virtual workforce management is a…
Where Business Continuity Meets Disaster Recovery: Planning for Hurricane Season and Beyond
Contact Center Operations
As hurricane season approaches, utility providers face dual pressure: maintain operations and…
Hurricane Recovery Checklist:
A Step-by-Step Guide for Contact Centers
Disaster Recovery
Creating a workable hurricane recovery plan is essential for any business with…
Improving the Travel Customer Experience with On-Demand Call Center Solutions
Travel and Hospitality
Delivering a premium travel customer experience requires a proactive, engaging, personalized strategy.…
Contact Center World features Working Solutions for Storm Preparedness
Contact Center Operations
As vice president of Program Success, April Wiita directs Working Solutions on-demand…
Call Center Best Practices: Got a Plan for Storm Season?
Contact Center Operations
Is your call center ready for the next storm season? Our…
Improve Agent Retention for Long-Term Investment: How to Keep Agents Engaged, Productive and Loyal
Virtual Workforce Management
Every department feels it: turnover drains momentum, kills productivity, and erodes the…
Equip Your Call Center for 2018 Hurricane Season
On Demand Contact Center
The odds aren’t looking too good for this year’s hurricane season here…
Myths vs Facts of Call Center Outsourcing
Contact-Center Outsourcing
5 Call Center Outsourcing Myths Dispelled You’ve never outsourced your call center…
Disaster Recovery in Contact Centers
On Demand Contact Center
Business Continuity and Minimizing Impact from Disasters In the rock classic, “Call…
Storm-Proof Your Contact Center: Utilities Must Rethink Disaster Recovery Now
On Demand Contact Center
What’s Your Utility’s Plan When the Power Goes Out—Again? Storms aren’t a…
Partner with Texas-based contact center
Virtual Workforce Management
Call center outsourcing model Our flexible business model honed over 20 years…