Changing the Game of CX Education: Tamara’s Journey to Setting Industry Standards
Virtual Workforce Management
Once in a while, we come across someone whose passion and innovation…
7 Facts on Virtual Contact Center Outsourcing
Virtual Workforce Management
There are long-standing and compelling reasons to consider outsourcing contact centers, including…
How Much Does Outsourcing Customer Service Cost?
Customer Service Strategy
Outsourcing customer service is becoming a strategic move for businesses aiming to reduce…
When Is It Time to Outsource Your Contact Center Operations?
Customer Service Strategy
Outsourcing call center operations is an important decision that should be assessed…
How to Improve Call Center Security
Virtual Workforce Management
Europe’s wide-reaching General Data Protection Regulation (GDPR) has led to millions of…
Why Increased Brand Security Improves Customer Loyalty
Industry Insights
Did you know that effective security translates to brand loyalty and an…
What’s the Difference between Omnichannel and Multichannel Customer Care, and Why Does It Matter?
On Demand Contact Center
Creating a superior customer experience is no small challenge. With a dizzying…
From Reactive to Proactive: How to Shift Your CX Strategy for Greater Success
Customer Service Strategy
When it comes to customer experience (CX) strategy, the buzzwords these days…
Why You Need to Test Your Continuity Plan
Contact Center Operations
As businesses evolve to meet customer demands, customer service continuity planning is…
How Training Customer Service Agents Virtually Can Save Time and Money and Still Deliver
Virtual Workforce Management
Finding ways to train teams effectively and economically can be challenging for…
What is a BPO and How Can It Improve Your Customer Experience?
Industry Insights
If you are interested in taking your customer experience to another level,…
How to Create a Virtual Call Center
Sales/Growth
Business needs change rapidly in this modern world and adapting to necessary…