A Glimpse into the Future of Customer Care: Trends and Insights from Customer Contact Week Austin
Industry Insights
Industry leaders from across the globe gathered in Austin for Customer Contact…
Working Solutions Client Satisfaction Report
Specialized Customer Service
What our clients think of us means everything. So, we asked!
Finance BPO: Why Outsourced Customer Care Is a Key Part of Cloud Financial Services
Financial Services
Thanks to accelerating industry competition, higher expectations from stakeholders, and a growing…
Leveraging Analytics To Serve Customers Well
Specialized Customer Service
Keeping customers requires engaging customers. That takes investment to “anticipate and deliver…
Does Your Business Have the Cross-selling and Upselling Strategies You Need to Succeed?
Specialized Customer Service
We live in a time of unprecedented opportunity when it comes to…
What’s Your Net Promoter Score Value? And Why Should You Care?
Industry Insights
Achieving customer satisfaction is critical for any company that aspires to long-term…
CX Metrics that Matter: Choosing the Right On-demand Customer Care Provider
On Demand Contact Center
From building customer loyalty to ensuring continued growth in a hyper-competitive marketplace,…
How Data-driven Contact Center Analytics Can Drive Growth and Save You Money
Customer Service Strategy
The term contact center analytics gets thrown around quite a bit these…NPS: Is It Really the One Number You Need to Know?
Industry Insights
How satisfied are your customers? Do you know how to truly measure…
4 Ways Contact Centers and Marketing Go Hand-In-Hand
Sales/Growth
Positive customer experience requires leadership teams to understand every point a customer…NPS – A Tool in Your Metrics Toolbox
Customer Experience
A lot of time is spent in contact centers gathering and reporting…
Do Magic Metrics Exist?
Customer Service Strategy
Due to the number of metrics needed to effectively measure contact center…