Why Increased Brand Security Improves Customer Loyalty
Industry Insights
Did you know that effective security translates to brand loyalty and an…
The Importance of Brand Tone and Voice in Customer Service
Customer Service Strategy
Are you training your customer service agents to speak to callers with…
2021’s Biggest Brand Trend for Customer Experience – Consumer Trust
Customer Service Strategy
Consumer trust is the most important attribute of any successful brand. And…
7 New Lessons for Online Selling in a Time of Virtual Commerce
Sales/Growth
Many businesses now find themselves thriving in a time of increased demand,…
How to Make Sure Your Online Business Benefits from Amazon Prime Day 2019
Sales/Growth
Amazon Prime Day 2019 is almost here. Is your business ready? If…
What’s the “ketch” to business success?
Uncategorized
The karma of ketchup and how it applies to business in several…
Plank Walk in the Sky
Uncategorized
Life and business are best viewed from the edge. Get a good…
Welcome to the Working Solutions Blog
Onshore Customer Service
In his 2012 State of the Union address to Congress, President Obama…