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Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.

We do not accept applicants located outside of the United States and Canada.

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Blogs

Contact Center Solutions

4 Ways Contact Centers and Marketing Go Hand-In-Hand

Contact-Center Outsourcing

Positive customer experience requires leadership teams to understand every point a customer…

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NPS – A Tool in Your Metrics Toolbox

Contact-Center Outsourcing

A lot of time is spent in contact centers gathering and reporting…

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Working together to better learn the business, remote agents communicating to help each other better performance

Looking to Improve QA Coaching? Go Peer to Peer!

Agent Development

It is not unusual for quality assurance teams to get into a…

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Contact Center Outsourcing – Go Traditional or Non-Traditional?

Contact-Center Outsourcing

The benefits of outsourcing all or part of a contact center go…

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Social Media – The Elusive VOC Platform

Customer Experience

There has been much discussion about social media and the power it…

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Customer Experience

Customer Experience – the Common Metric in a Multi-Channel Center

Contact-Center Outsourcing

Customers have the ability to reach out to your contact center at…

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The Impact of Virtual Outsourcing – Part 1

Contact-Center Outsourcing

There is a move worldwide to send jobs to independent contractors. Whether…

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Does Your QA Need a Boost? Try Speech Analytics!

Contact-Center Outsourcing

As business continues to rapidly evolve in today’s constantly changing global markets,…

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Is Your Contact Center Plagued with Spring Fever?

Contact-Center Outsourcing

Flowers are blooming, the sun is shining, and plants are greening up.…

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Call Center Training

Training for the Future

Customer Service

Have you noticed that we are currently in a professional environment that…

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Call Center Training

Quality & Training – Like a Hand in a Glove

Agent Development

Training is such an important component of preparing atHome™ agents to not…

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Call Center Solutions

Beyond the Metrics: They are People, People!

Agent Development

Metrics are good. They give a snapshot of the state of a…

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