Plank Walk in the Sky
Uncategorized
Life and business are best viewed from the edge. Get a good…
Reduce Agent Attrition
Contact Center Operations
The bane of call or contact center services and businesses they serve?…
Disrupting Retail – Again
Sales/Growth
The "fluidity of the buy" is reshaping how consumers shop. Online to…
The End of The Day It’s About Trust
Contact-Center Outsourcing
Ultimately, It’s All about Trust Entrusting your customers to a service…NPS: Is It Really the One Number You Need to Know?
Industry Insights
How satisfied are your customers? Do you know how to truly measure…
Speak the Culture
Sales/Growth
Companies should focus more on culture vs. language to serve U.S. Hispanic…
From Backstage to Center Stage
Contact-Center Outsourcing
Volunteerism is Rewarding Work At work, Rhonda is front and center, helping…
Ditch the Clock: Why Pay-Per-Hour Is So Last Year for Contact Centers
Sales/Growth
Getting full value from your contact center agents? If not, time to…
AARP Makes Driving Safer
Contact-Center Outsourcing
Serving Others Karen is a relative newcomer to Working Solutions, but… Keeping Seniors Safe
Contact-Center Outsourcing
Karen is a relative newcomer to Working Solutions, but she’s long on…
How Secure Is Your Provider?
Customer Service Strategy
Nothing is more personal than your identity. Unless it’s your customers’ data…
Feeding Children Everywhere
Contact-Center Outsourcing
Doing a World of Good Ruby’s days are as long as they…