Plank Walk in the Sky
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Life and business are best viewed from the edge. Get a good grip.
AARP Makes Driving Safer
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Serving Others Karen is a relative newcomer to Working Solutions, but…
Emotional Intelligence and Its Importance in the Call Center
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In 1995, psychologist Daniel Goleman, Ph.D., rocketed to stardom with the publication…
Business Continuity in the Contact Center
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A sudden ice storm can shut down your contact center for a…