Creating a Win-Win-Win for Call Centers, Customers & Your Bottom Line
Filed under: Post
Companies are becoming increasingly aware of the power of customer experience, particularly…
When Is It Time to Outsource Your Contact Center Operations?
Filed under: Post
Outsourcing call center operations is an important decision that should be assessed…
5 Ways to Find On-Demand Agents
Filed under: Post
Apply a little search engine optimization (SEO) thinking to recruit work-at-home agents.
5 Ways to Improve the Customer Experience
Filed under: Post
The customer experience (CX) is the perceptions your customers have of your…
Why Your Customer Service Reputation Is Important — and How to Protect It
Filed under: Post
No matter what industry or demographic you serve, if you’re managing a…
Never Underestimate the Importance of Friendly Customer Service
Filed under: Post
There are many factors that go into delivering a great customer experience…
Call Center Best Practices: Got a Plan for Storm Season?
Filed under: Post
Is your call center ready for the next storm season? Our…
Is Your Customer Service Kick-Ass?
Filed under: Post
Agents Step in Where Self-service Leaves Off Normally, I don’t associate the…
NPS: Is It Really the One Number You Need to Know?
Filed under: Post
How satisfied are your customers? Do you know how to truly measure…
Social Media – The Elusive VOC Platform
Filed under: Post
There has been much discussion about social media and the power it…
Phone, Chat, Email, or IM? The Best Call Center Solution for Your Company
Filed under: Post
There was a time when call centers were populated mostly by headset-wearing…
Habla Customer Service? Why You Need Bilingual Call Center Agents
Filed under: Post
Once upon a time, customer service came in one language in the…