Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.
We do not accept applicants located outside of the United States and Canada.
Are you looking for opportunities to work as a Working Solutions agent?
Elevate your business and brand with superb CX
Fuel service excellence with agent-education solutions designed to increase your business efficiency, reduce workforce-training costs and elevate every customer experience (CX). Our proven consultative services deliver all three—within budget, on time and on target.
Rapidly evolving customer expectations and AI-driven technology shifts make it difficult for customer service teams to keep up—much less, to stay ahead. Many organizations struggle with outdated training methods, inconsistent onboarding and a lack of clear pathways to develop future-ready CX workforces. This can drive up costs, reduce productivity and erode customer satisfaction.
The downside: Diminished business and brand.
Drawing on decades of best-practice expertise, we deliver performance-improving, AI-enabled education and development for contact center agents. Our proven programs are tailored to your organization’s unique needs—ensuring your workforce remains fluid, always engaged and ready to please customers. We empower you to overcome today’s CX challenges and anticipate tomorrow’s by streamlining training, developing leadership skills and fostering a culture of continuous learning.
The upside: Double-digit performance improvements.
For decades, we have provided high-quality education and development for contact center agents. Today, we continue to lead the industry, introducing virtual-classroom innovations for remote workforces.
Tailored workshops and diagnostics that boost productivity and agent proficiency. Learning is geared toward all kinds of learners—visual, auditory, kinesthetic and others in the virtual classroom, group interactions and one-on-one coaching.
Cultivate strong, inspiring CX leaders among your teams. Our frontline management is known for excellent work—and are willing to share it.
AI-powered, immersive learning to accelerate skill-building. Aided by artificial intelligence, agents have customer intel at their fingertips for rapid response.
Foster ongoing development and employee engagement. This includes strategic agent learning techniques (SALT), for which we are recognized.
Equip agents to deliver exceptional customer experiences. Well-trained agents combine efficiency and empathy, identifying with the customers they serve. Watch Video →
Many of our company’s educational techniques for CX workforces are sought by clients to use in-house. We can show you how to implement them, improving your own team’ s performance. Our blueprints for excellence include:
Bespoke learning aligned with your strategic goals.
Seamless program rollouts, minimizing downtime.
Leveraged, cutting-edge tools that boost training outcomes.
Ongoing guidance, ensuring sustainable success.
Ultimately, our success is measured by client success. That requires recruiting the most-skilled workers, immersing them in a client’s culture and offerings, and ensuring agents’ ongoing development. We do all three well for the best client CX and satisfied customers.
Decades of award-winning training solutions. We know how to attract and retain the best talent. Agents celebrate anniversaries of 5, 10, 15 and even 20 years.
Real-world transformations that strengthen brands and improve outcomes for clients and their customers. Be it for tax preparation, pet pharma or senior care.
Resources and insights at the ready that keep operations up and running. Our leaders discuss how we helped a client in the wake of a disaster with responsive training and operations. Watch Video →
There is no charge for an upfront consultation with our experts to optimize your operations. During it, you’ll confer with Working Solutions CX teams to lay out the project groundwork and goals in broad strokes. It’s an exploratory exchange to best understand the opportunities within your specific needs.
Working Solutions’ expertise as a virtual contact center outsourcer spans the entire range of services—from recruiting the best agents to educating them in your business to performing to exacting metrics. We can offer you a consultative solution for one just one part of your business, such as agent education, or propose an enterprise plan that improves the entire CX workflow.
Right off, an initial consultation takes about a day, with follow-on sessions later to clarify and assess client data. The process involves a series of discussions to understand the scope of work and desired outcomes. A high-level proposal is then put together, outlining objectives, timelines and costs. Working with the client team, introducing the solution methodology in-house could take a week or two. Costs are dependent on project complexity.
