Handled With Care

Feel the Love

Our agents take over where technology leaves off.

Customer Care

We match talent to task. Agents identify with customers and extend your brand.

  • Service Excellence

    Personalizing care to fulfill user expectations at every touchpoint.

  • Quality Assurance

    Reaching out to customers after the sale to ensure ongoing satisfaction.

  • Special Programs

    Providing white-glove service for select clientele with specific needs.

Elevating Your Brand

  • Solve Problems

    • Deliver friendly, expert help
    • Answer questions, resolve issues
    • Increase first-call resolutions
  • Perfect Care

    • Monitor agents for improved service
    • Integrate customer feedback
    • Raise quality assurance to 95%+
  • Tailor Services

    • Select service for high-end clients
    • Warranty and insurance protection
    • Specialized healthcare counseling

Say It With A Smile

“Customers can tell if you care,” says agent Andréa.
So she smiles at them with her voice.

Agent Profile
Client Success

Buttoned up. Buttoned down.

A series of epic winter storms buried the East Coast, forcing business shutdowns and event cancellations. No go and no show were not options for customers of a major ticket reseller, however.

As fans buttoned up, Working Solutions buttoned down. With little notice, 500 to 1,000 agent hours were added to handle the load, serving fans who were selling and buying tickets—storm after storm.

  • Pulled in specialists from our network of 110,000+ agents.

  • With little notice, added 500 to 1,000 agent hours.

  • Fans bought and sold tickets during historic blizzard.

Handle your customers with care.

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