Customer Care
We match talent to task. Agents identify with customers and extend your brand.
-
Service Excellence
Personalizing care to fulfill user expectations at every touchpoint.
-
Quality Assurance
Reaching out to customers after the sale to ensure ongoing satisfaction.
-
Special Programs
Providing white-glove service for select clientele with specific needs.
Elevating Your Brand
-
Solve Problems
- Deliver friendly, expert help
- Answer questions, resolve issues
- Increase first-call resolutions
-
Perfect Care
- Monitor agents for improved service
- Integrate customer feedback
- Raise quality assurance to 95%+
-
Tailor Services
- Select service for high-end clients
- Warranty and insurance protection
- Specialized healthcare counseling
Say It With A Smile
“Customers can tell if you care,” says agent Andréa.
So she smiles at them with her voice.
Buttoned up. Buttoned down.
A series of epic winter storms buried the East Coast, forcing business shutdowns and event cancellations. No go and no show were not options for customers of a major ticket reseller, however.
As fans buttoned up, Working Solutions buttoned down. With little notice, 500 to 1,000 agent hours were added to handle the load, serving fans who were selling and buying tickets—storm after storm.
-
Pulled in specialists from our network of 110,000+ agents.
-
With little notice, added 500 to 1,000 agent hours.
-
Fans bought and sold tickets during historic blizzard.
Copyright © 2016 Working Solutions