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Welcome to Working Solutions Monthly News Update

Today’s savvy consumers demand great customer experiences so it pays to stay current on relevant news and trends. At Working Solutions, we strive to offer our clients expertise, insights and results by leaning on our 20+ years of business process outsourcing experience.

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on demand contact center business woman typing on laptop and desktop
What Every Executive Should Know about Customer Service Outsourcing

In an era of instant communications that span a dizzying variety of consumer technologies—from Instagram and live chat to email and good, old-fashioned voicemail—it’s become a major challenge to maintain proactive and effective service. Read more →


 

on demand contact center business man holding headset
How to Choose the Right U.S.-based Call Center

Today, delivering a premium experience for your customers in North America means partnering with a U.S.-based call center company who can deliver culturally synchronous, on-demand communications on whatever channels your customers prefer. Read more →


 

on demand contact center leader holding a smart phone with rate and your experience written on it
Why Your Customer Service Reputation Is Important — and How to Protect It

No matter what industry or demographic you serve, if you’re managing a company of any size today, you’re doing business in a fast-paced, consumer marketplace. One where people expect service that’s efficient and available 24 hours a day, 365 days a week. Read more →


 

FlexJob top 100 remote jobs places to work 2020
Working Solutions Ranks #5 Again in 2020 FlexJobs’ 100 Companies

For the sixth consecutive year, Working Solutions is proud to be among FlexJobs’ Top 100 Companies with Remote Jobs. And, just as we did in 2019, our company ranked #5 this year, reaffirming our industry position. Working Solutions, in fact, has made the Top 10 for the past five lists.
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