How to Create Virtual-training Strategies that Work
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Checklist: Virtual Training For almost three decades, Working Solutions’ Tamara Schroer has…
Five Realities of Contact Center Customer Service Reps
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There’s nothing like real-world experience to put on-demand customer service in proper…
Contact Center Pipeline July 2019
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Although recent reports suggest that the size and rate of growth of…
Online Talent Platforms are Shaping the Future of Work
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Say what you will about the gig economy, the concept hold high…
The Modern Day Travel Advisor
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Savvy Service Experts Know What Sophisticated Travelers Expect Automated self-service travel reservations…
Improving Contact Center Operations
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Happiness All Around to a “T” With year-end approaching, you probably have…
Business Continuity Checklist
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Before-all-hell-breaks-loose In business, the inevitable always comes. Shutdowns. Breakdowns. Letdowns. Best prepare…
Kept Relief Coming
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Respond to Crisis in 72 Hours Assisted one of the world’s largest…
Going the Distance
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Ensuring Quality Service During Peaks Leading travel company becomes a believer after…