illustration of checklist on computer monitor

How to Create Virtual-training Strategies that Work

Filed under: Resource

Checklist: Virtual Training For almost three decades, Working Solutions’ Tamara Schroer has…

 

Download Now →

on demand contact center customer service agents with red masks

Five Realities of Contact Center Customer Service Reps

Filed under: Resource

There’s nothing like real-world experience to put on-demand customer service in proper…

 

Five Realities of Contact Center Customer Service Reps →

on demand contact center solutions news

Contact Center Pipeline July 2019

Filed under: Resource

Although recent reports suggest that the size and rate of growth of…

 

Contact Center Pipeline July 2019 →

illustration of on demand contact center customer service agent

Online Talent Platforms are Shaping the Future of Work

Filed under: Resource

Say what you will about the gig economy, the concept hold high…

 

Agents as Contractors →

The Modern Day Travel Advisor

Filed under: Resource

Savvy Service Experts Know What Sophisticated Travelers Expect Automated self-service travel reservations…

 

Download Now →

Illustration of a persons head with emojis in the brain

Improving Contact Center Operations

Filed under: Resource

Happiness All Around to a “T” With year-end approaching, you probably have…

 

More on Improving Contact Center Operations →

Business Continuity Checklist

Filed under: Resource

Before-all-hell-breaks-loose In business, the inevitable always comes. Shutdowns. Breakdowns. Letdowns. Best prepare…

 

Download Now →

Kept Relief Coming

Filed under: Resource

Respond to Crisis in 72 Hours Assisted one of the world’s largest…

 

Download Now →

Going the Distance

Filed under: Resource

Ensuring Quality Service During Peaks Leading travel company becomes a believer after…

 

Download Now →