Our flexible business model honed over 20 years allows you to scale up or down as your volume fluctuates. Matching the exact need for your business, we have 110,000 skilled agents across the US while offering support in 30 languages in the travel/hospitality, retail/consumer services, energy, financial and healthcare industries.
As a business, our value is validated by industry leaders, such as Glassdoor, in FlexJobs’ Top 100 Companies rankings and by analyst reports from Gartner and Ovum. On Glassdoor, Working Solutions has the highest rated virtual agent company.
At Working Solutions, our virtual call center agents deliver a 20 to 30% increase in add-on sales, close rates and average order values. We have helped clients improve their first call resolution rates by 50%. Over 80% of our agents are college-educated and 60% have management, customer service and sales experience. Whatever the need from customer service, back-office support, sales, or tech support, our agents will be ready to personify your brand through every touchpoint.
If you are preparing for storms or holiday sales, we are here to help with our flexible workforce model. With our predictive planning and responsive resources, we help companies anticipate and prepare to keep your business moving. Benefit from our large-scale prescreened agents in reserve across the US so you are never restricted by location.
Over the years, we’ve partnered with organizations big and small, in the private and public sectors across Texas and North America for call center outsourcing.
Many companies are bringing their business back to the USA. “We never left,” says Kim Houlne, chief executive of Working Solutions, based in Plano, Texas. Houlne, who started the company in 1996, recently was named an outstanding businesswoman by the Dallas Business Journal. Profiled in Dallas on KERA’s CEO series, Houlne sees many merits in being a Lone Star company. “Texas benefits business, companies, clients and their customers.”