News -

Gartner Cites Working Solutions as a “Rising Star”


Working Solutions a “Rising Star”


Gartner Cites Working Solutions as a “Rising Star” among Industry’s Customer Management BPO Service Providers

Plano, Texas – Gartner, a leading advisory company, lists Working Solutions as a “Rising Star” for customer management business process outsourcing (CM BPO) among other respected industry leaders in its 2016 analysis of BPO services.

Working Solutions—with its U.S. network of more than 100,000 independent contact center agents—is cited in Gartner’s May 2016 report, “Competitive Landscape: Building Differentiated Customer Management BPO Services.”

Kim Houlne, company president and chief executive, said: “This year marks 20 years of growth for us. As an industry pioneer, this recognition speaks to our staying power to keep rising as we provide clients great value.”

A midsize provider, Working Solutions is known for its distributed workforce of sales, customer care and technical support agents. The Gartner mention adds to the company’s reputation for proven home-based services, cited in an earlier report by industry analyst Ovum.

Well-respected for on-demand customer solutions, Working Solutions also earned workplace site Glassdoor’s “OpenCompany” recognition for its business transparency, with a four-star rating from agents and employees.

In its analysis, Gartner points out:

  • “The worldwide customer management business process outsourcing (CM BPO) market is forecast to grow steadily at 5.1%.”
  • “By the end of 2020, Gartner estimates the CM BPO industry to achieve a market size of nearly $44.4 billion.”

“We feel the findings further confirm what we’ve known all along. There’s no slowing the demand for these services,” said Houlne, Working Solutions founder. “They give organizations an edge—here in North America, where we do business, and worldwide.”



With 20 years of success, Working Solutions is recognized for home-based contact center solutions by industry analysts Gartner and Ovum. Based in Plano, Texas, the company’s U.S network has independent agents in 50 states. Fast and fluid, this workforce of sales, customer care and technical experts serves clients across many industries—from healthcare to retail to travel and hospitality. Working Solutions is on demand for your brand.


Gail Rigler
1820 Preston Park Blvd.,
Plano, TX 75093
Ph: 972-964-4800 x296