Specializing in Hispanic Markets
Plano, Texas (March 21, 2015) – Bringing more than a dozen years of cross-cultural experience in contact center services, Carlos Zapatero joins Working Solutions as senior vice president of development for business process outsourcing (BPO).
A native of Lima, Peru, who grew up in Texas, Zapatero’s expertise in Hispanic markets complements Working Solutions’ multicultural BPO services and initiatives, which support customers in more than 30 languages.
To his new role, he brings:
- 12+ years of providing complex, U.S. Hispanic customer service solutions to FORTUNE 500 companies
- Success in developing one of the best utility industry practices in business process outsourcing
- Leadership in go-to-market sales processes, driving sustained double-digit, bottom-line growth
Before joining Working Solutions, Zapatero served as president of Granada Corporation, which focused on the Hispanic market. There, he oversaw corporate strategy and business development for this specialized customer service, work-from-home provider.
Previously, he worked as senior vice president of sales at Teleperformance Group, one of the largest customer support outsourcers in the world. Zapatero was instrumental in expanding the company’s Hispanic nearshore market growth.
While there, he also launched one of the industry’s most successful utility service practices in the BPO industry, which included four of the top five utility companies in Texas.
Prior to that work, Zapatero was an early employee and executive at Hispanic Teleservices Corporation, a boutique provider of Hispanic nearshore customer service solutions.
He built the business development organization and managed corporate services. Within four years, his team generated $45 million in sales before The Carlyle Group bought the company in 2007.
About Working Solutions
Working Solutions is a recognized leader in on-demand contact services, offering responsive resources that move and morph with the business.
Whatever the state of your organization, we ensure continuous, high-quality operations—from steady state for everyday business to ready state in times of high demand to future state for anticipated, large-scale needs.
Our Work Anywhere Agents™— equipped with the right skillsets, certifications and industry knowledge—deliver exceptional sales, technical support and customer service for clients and their customers.
From our U.S. network of 110,000+ registered agents, we serve consumer, healthcare, hospitality, travel, transportation, retail and other industries. Our fast-flex workforce complements client sales and support operations—with ROI results, measured from the front line to the corner office.
To learn more, visit www.workingsolutions.com