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Working Solutions Honored for Exceptional Customer Service in 2023

Philadelphia, PA – Working Solutions, an expert in customer experiences (CX), is recognized as an outsource partner of the year by the Business Intelligence Group. It honored 92 outstanding individuals, organizations and products for “leading the way in customer service in 2023.”

The recognition is part of its Excellence in Customer Service Awards that praise leaders worldwide for their “vision, creativity and persistence.”

Winners were chosen by executives with expertise in the nominated categories. The group’s proprietary scoring system assesses business performance across different domains.

Differentiated Customer Service

“This annual business awards program recognizes those who are helping companies better communicate with their customers to provide a differentiated level of customer service,” according to the group.

In the vanguard of on-demand contact center outsourcing, the Texas-based Working Solutions has led the industry for 27 years. Its scalable services are delivered virtually by an onshore network of professional agents, all independent contractors.

Sustained Business Solutions

Said Kim Houlne, chief executive and founder: “The events of recent years—from the COVID crisis to workforce shortages to inflation—put enormous pressure on ensuring great sales and service. We enable businesses to reinvent in place and succeed with sustained solutions.”

Her woman-owned company elevates customer experiences for everyday business, long-range projects and unforeseen events, such as the pandemic. It does so by creating an on-demand CX workforce in a client’s own image and brand.

“The role of customer service is changing every day and the winners of this year’s program highlight the people, organizations and products that are really improving how consumers connect with companies,” said Maria Jimenez, chief nominations officer of the Business Intelligence Group.

About Working Solutions

Working Solutions is a recognized leader in onshore, on-demand contact center services. Its virtual workforces in the United States and Canada deliver business process outsourcing (BPO) for clients and their customers. Diverse industries served include consumer services and retail, healthcare, utilities, and travel and hospitality. Learn more at

About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.

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