Working Solutions Named a Finalist for BPO of the Year
At the upcoming world’s biggest industry event for customer service, Working Solutions will be among the finalists for the best business process outsourcer (BPO) of 2024.
The excellence awards by Contact Center Week (CCW) recognize companies and leaders for “their extraordinary contributions to the customer contact profession.” The BPO winner will be announced at its customer experience (CX) conference in June.
Working Solutions is known for integrating artificial intelligence (AI) with intelligent agents (IA) for practical, personalized solutions. The AI/IA combination blends evolving technology with the evergreen desire for the human touch to serve customers well.
Efficient, Empathetic Service
Founded by Kim Houlne, the private company has delivered great experiences for almost 30 years. Its remote network of 150,000+ professional agents spans North America with onshore and nearshore operations.
“We began as, and still are, a virtual center for excellence in customer service and sales,” said Houlne, chief executive and president of the company, based in Dallas, Texas.
“While technology continues to change with artificial intelligence, the tenets of superb CX remain the same. Always do right by your clients and their customers. And that requires leveraging AI with intelligent agents for efficient, empathetic service.”
Versatile, Virtual CX
Recognizing Working Solutions’ industry leadership, Contact Center Week based its finalist designation, in part, on the company’s far-ranging capabilities cited in diverse client successes.
Southwest Airlines for quick-turn service – In the aftermath of a winter storm, the company deployed 900 agents in a few days to resolve a backlog of 250,000+ customer-support tickets.
Intuit for blending AI with live agents – When predications for AI-enabled service did not occur as planned, Working Solutions scaled up to handle 38% of the additional call volume generated by customers seeking human interaction.
A connected cars company for operational excellence – For time-sensitive, automatic crash notifications, Working Solutions made sure 95% of them and 90% of SOS calls were answered within 10 seconds.
Gary Ash, the company’s senior vice president of Business Development, will attend CCW’s Las Vegas event. “This recognition as a finalist reaffirms what clients need today. Trusted business partners that uphold their brands and serve customers well.”
About Working Solutions
Working Solutions blends artificial intelligence (AI) with intelligent agents (IA) for prompt, practical customer service and sales. Its virtual workforce delivers business process outsourcing (BPO) services across diverse industries, such as consumer services and retail, healthcare, and travel and hospitality. Learn more at workingsolutions.com.
