Working Solutions Experts Can Address How Businesses Should Prepare for Hurricanes Amid the Pandemic

Doubled-down Dilemma: As the COVID-19 pandemic rolls on, the 2020 hurricane season rolls in—with above normal numbers of hurricanes predicted. The one-two punch of increased storms and an expanding health crisis complicates delivery of already strained customer service for thousands of businesses.

This Season’s Outlook: National Oceanic and Atmospheric Administration’s (NOAA) Climate Prediction Center 2020 hurricane forecast predicts a likely range of 13 to 19 named storms, of which six to 10 could become hurricanes, including three to six major hurricanes. NOAA provides these ranges with a 70% confidence.

An average hurricane season produces 12 named storms, of which six become hurricanes, including several major hurricanes. Before the season began on June 1, there were already two named storms: Arthur and Bertha. Then Cristobal was added, the third named storm of the season, creating a new record.

Coronavirus Unrelenting: This year, the impact of hurricane season takes on even more significance as businesses struggle to cope the disruptions caused by COVID-19, with cases rising nationwide.
In the Know: With 24 years in the on-demand, virtual customer service industry, Working Solutions has partnered with clients to serve their customers with nonstop service through dozens of hurricanes, blizzards and floods.

What’s More: The pandemic is exacerbated by forecasts that climate change will only magnify the force, frequency and effects of the hurricane season. Further hits to business continuity could cripple the chance for a meaningful economic recovery—at least in the near future. And keep in mind, hurricane season lasts through November 30.

In the Know:With 24 years in the on-demand, virtual customer service industry, Working Solutions has partnered with clients to serve their customers with nonstop service through dozens of hurricanes, blizzards and floods. Our company is an on-demand customer service outsourcer, with a distributed network of 150,000+ work-from-home contact center agents across the United States and Canada. The fluidity of its remote workforce enables Working Solutions to shift resources on-demand as conditions change and crises arise.

Subject-matter experts – Business continuity insight, with hurricane expertise spanning decades—from Hurricane Katrina to today’s storms. Working Solutions chief executive Kim Houlne and April Wiita, vice president of Program Success, are credible news sources during the 2020 hurricane season, compounded by the coronavirus pandemic.

Story Ideas:

1. Inside customer service during a hurricane: Real-time view of virtual customer service during a storm.
2. COVID-19 crisis and 2020 hurricane season: How the two compare—and one helps preparation for the other.
3. Something wicked this way comes: How customer service has had to shift with severe climate change.