Unlocking Business Growth with On-Demand Virtual Customer Service
On Demand Contact Center
In today’s fast-paced world, businesses are constantly searching for strategies that not…
The 2-Step Proactive Customer Service Strategy That Wins Every Time
On Demand Contact Center
Gone are the days of waiting for customers to come to you.…
What’s the Difference between Omnichannel and Multichannel Customer Care, and Why Does It Matter?
On Demand Contact Center
Creating a superior customer experience is no small challenge. With a dizzying…
What’s the Difference Between Customer Experience and Customer Service, and Why Does It Matter?
Specialized Customer Service
If you lead a business—and especially if you lead a retail business—you…
Top 5 Reasons Travel Companies Benefit from Outsourcing Customer Care (BPO)
Travel and Hospitality
A travel agency’s business growth and customer satisfaction depend on quality customer…
How Training Customer Service Agents Virtually Can Save Time and Money and Still Deliver
Virtual Workforce Management
Finding ways to train teams effectively and economically can be challenging for…
Virtual Contact Center Work Benefits Persons with Disabilities
Virtual Workforce Management
Earlier this year, Working Solutions chief executive Kim Houlne came across a…
5 Ways to Improve the Customer Experience
On Demand Contact Center
The customer experience (CX) is the perceptions your customers have of your…
Working Solutions Spurs Growth with Housatonic Partners’ Investment
Onshore Customer Service
As a leader in on-demand customer service, Working Solutions today announced that…
5 Tips to Prepare for Disaster
On Demand Contact Center
Hurricane seasons have been rough with more storms than normal and plenty…
Tough Times Call for Executive Insight
On Demand Contact Center
In a recent CEOWorld Magazine viewpoint, chief executive Kim Houlne turns decades…