The 2-Step Proactive Customer Service Strategy That Wins Every Time
On Demand Contact Center
Gone are the days of waiting for customers to come to you.…
What’s the Difference between Omnichannel and Multichannel Customer Care, and Why Does It Matter?
On Demand Contact Center
Creating a superior customer experience is no small challenge. With a dizzying…
What’s the Difference Between Customer Experience and Customer Service, and Why Does It Matter?
Specialized Customer Service
If you lead a business—and especially if you lead a retail business—you…
Top 5 Reasons Travel Companies Benefit from Outsourcing Customer Care (BPO)
Travel and Hospitality
A travel agency’s business growth and customer satisfaction depend on quality customer…
Working Solutions Spurs Growth with Housatonic Partners’ Investment
Onshore Customer Service
As a leader in on-demand customer service, Working Solutions today announced that…
5 Tips to Prepare for Disaster
On Demand Contact Center
Hurricane seasons have been rough with more storms than normal and plenty…
5 Essential Contact Center Components
On Demand Contact Center
As experts in the delivery of on-demand contact center services, we never…
The Different Types of Call Centers: Which One Is Right for Your Business?
On Demand Contact Center
From inbound phone calls to web-based chatting, from email marketing to social…
How to Balance In-house Call Centers with Outsourced Contact Center Solutions
Virtual Workforce Management
There are many good reasons why outsourced contact center solutions have become…
Virtual Contact Center Pros and Cons
Virtual Workforce Management
The shift to digital communications over the past few decades has changed…
Why Ongoing Education Is Essential for Successful On-Demand Customer Service
Virtual Workforce Management
The secret is out: As the demands of offering a superior customer…
6 Call Center Strategies for Engaging Mobile Customers
Virtual Workforce Management
For businesses of all types, most customer interactions come via mobile devices.…