Agent Development
The Next Healthcare Workforce Challenge Isn’t Hiring. It’s Readiness.
Healthcare organizations spend significant time thinking about workforce capacity: Do we have…Read More 
AI Enabled CX
The Modern Contact Center Is Built for What’s Next
Artificial intelligence (AI) has quickly become one of the biggest conversations in…Read More
Contact Center Operations
For Any Eventuality: What It Takes to Deliver Scalable CX During a Storm
Power lines go down. Water freezes in the pipes. But what customers…Read More
Contact-Center Outsourcing
Unlocking Business Growth with On-Demand Virtual Customer Service
In today’s fast-paced world, businesses are constantly searching for strategies that not…Read More
Customer Engagement
The 2-Step Proactive Customer Service Strategy That Wins Every Time
Gone are the days of waiting for customers to come to you.…Read More
Contact Center Operations
Omnichannel vs. Multichannel Customer Care: What’s the Difference and Why It Matters
When customers jump between phone, chat, email, and social media to reach…Read More
Contact-Center Outsourcing
What’s the Difference Between Customer Experience and Customer Service, and Why Does It Matter?
If you lead a business—and especially if you lead a retail business—you…Read More
Contact-Center Outsourcing
Top 5 Reasons Travel Companies Benefit from Outsourcing Customer Care (BPO)
On-demand outsourcing gives travel brands scalable staffing, professional agents and measurable efficiency.…Read More
Agent Development
How Training Customer Service Agents Virtually Can Save Time and Money and Still Deliver
Finding ways to train teams effectively and economically can be challenging for…Read More
Contact Center Operations
The Rules of Customer Care: Avoiding Pitfalls in Customer Service
One bad experience is all it takes to lose a customer. Studies…Read More
Agent Recruiting
Virtual Contact Center Work Benefits Persons with Disabilities
Earlier this year, Working Solutions chief executive Kim Houlne came across a…Read More
Contact Center Technology
5 Ways to Improve the Customer Experience
The customer experience (CX) is the perceptions your customers have of your…Read More