10 Women in Customer Experience (CX) to Follow in 2024
Industry Insights
In the rapidly evolving field of customer experience (CX), staying ahead means…
Revolutionizing Contact Centers: Key Findings and Strategies for Success
Virtual Workforce Management
Working Solutions partnered with CCW Digital to sponsor a comprehensive market study…
The Trust Factor: Why Live Agents Still Matter to 95% of Consumers
Human-Centric CX
While AI and automation are the biggest trend in customer experience, one…
Changing the Game of CX Education: Tamara’s Journey to Setting Industry Standards
Virtual Workforce Management
Once in a while, we come across someone whose passion and innovation…
Never Underestimate the Importance of Empathetic Customer Service
Human-Centric CX
Delivering a great customer experience (CX) is undeniably essential to ensuring the…
Virtual Contact Center Work Benefits Persons with Disabilities
Virtual Workforce Management
Earlier this year, Working Solutions chief executive Kim Houlne came across a…
April Wiita, VP of Operations, Sets the Tone
Virtual Workforce Management
On a frigid January day in northern Wisconsin, April Wiita snowshoed through…
Ensuring Empathetic Service
Human-Centric CX
We all know that the key to any successful business is making…
Tracey Sloan Personifies the Company’s Roots and Culture
Industry Insights
If you want the history of Working Solutions, there are few people…
Why Empathetic Care is Vital for Successful Telehealth Interactions
Specialized Customer Service
As client service professionals, we know creating a successful customer journey is…
3 Ways to Celebrate: Agents Who Ensure Great Customer Experiences
Virtual Workforce Management
In a normal business year, I’d be traveling cross-country, visiting with Working…
Tough Times Call for Executive Insight
On Demand Contact Center
In a recent CEOWorld Magazine viewpoint, chief executive Kim Houlne turns decades…