10 Influential Women Leading Customer Experience (CX) in 2025
Industry Insights
In the rapidly evolving field of customer experience (CX), where customer loyalty…
Revolutionizing Contact Centers: Key Findings and Strategies for Success
Virtual Workforce Management
Working Solutions partnered with CCW Digital to sponsor a comprehensive market study…
The Trust Factor: Why Live Agents Still Matter in the Age of Automation
Human-Centric CX
As CMO of Working Solutions, I see it every day: the pressure…
Changing the Game of CX Education: Tamara’s Journey to Setting Industry Standards
Virtual Workforce Management
Once in a while, we come across someone whose passion and innovation…
Never Underestimate the Importance of Empathetic Customer Service
Human-Centric CX
Delivering a great customer experience (CX) is undeniably essential to ensuring the…
Virtual Contact Center Work Benefits Persons with Disabilities
Virtual Workforce Management
Earlier this year, Working Solutions chief executive Kim Houlne came across a…
April Wiita on Leading Remote Teams: How Working Solutions Cultivates Success
Virtual Workforce Management
On a frigid January day in northern Wisconsin, April Wiita snowshoed through…
Personalization That Truly Resonates: Beyond Names, Toward Loyalty and Trust
Human-Centric CX
Personalization isn’t new. But what defines effective personalization — the kind that…
Tracey Sloan Personifies the Company’s Roots and Culture
Industry Insights
If you want the history of Working Solutions, there are few people…
Why Empathetic Care is Vital for Successful Telehealth Interactions
Specialized Customer Service
As client service professionals, we know creating a successful customer journey is…
3 Ways to Celebrate: Agents Who Ensure Great Customer Experiences
Virtual Workforce Management
In a normal business year, I’d be traveling cross-country, visiting with Working…
Tough Times Call for Executive Insight
On Demand Contact Center
In a recent CEOWorld Magazine viewpoint, chief executive Kim Houlne turns decades…