Contact-Center Outsourcing
Tough Times Call for Executive Insight
In a recent CEOWorld Magazine viewpoint, chief executive Kim Houlne turns decades…Read More 
Human-Centric CX
Student Engagement Platform
Tamara explores a tool for engagement called Nearpod at nearpod.com Are you…Read More
Contact-Center Outsourcing
Company’s New Volunteer Program Could Provide 3,000+ Hours of Service
As a caring culture, Working Solutions empathizes with our clients and their…Read More
Contact Center Operations
Improving the Travel Customer Experience with On-Demand Call Center Solutions
Delivering a premium travel customer experience requires a proactive, engaging, personalized strategy.…Read More
Agent Development
Improve Agent Retention for Long-Term Investment: How to Keep Agents Engaged, Productive and Loyal
Every department feels it: turnover drains momentum, kills productivity, and erodes the…Read More
Customer Engagement
5 Steps to Proactive Customer Delight
Delighting your customers is a critical component that drives your brand’s success. …Read More
Corporate News
Woman-owned Business Pioneered an Industry
On-demand Work Benefits 10,000s of Women As it goes with some of…Read More
Agent Development
Developing Gold Medal Agents for Your Contact Center
The Olympics are in full swing and there is nothing more exciting…Read More
Agent Development
Is Your Contact Center Plagued with Spring Fever?
Flowers are blooming, the sun is shining, and plants are greening up.…Read More
Agent Development
Beyond the Metrics: They are People, People!
Metrics are good. They give a snapshot of the state of a…Read More