Agent Development
Never Underestimate the Importance of Empathetic Customer Service
Delivering a great customer experience (CX) is undeniably essential to ensuring the…Read More 
Agent Recruiting
Virtual Contact Center Work Benefits Persons with Disabilities
Earlier this year, Working Solutions chief executive Kim Houlne came across a…Read More
Corporate News
April Wiita on Leading Remote Teams: How Working Solutions Cultivates Success
On a frigid January day in northern Wisconsin, April Wiita snowshoed through…Read More
Agent Development
Personalization That Truly Resonates: Beyond Names, Toward Loyalty and Trust
Personalization isn’t new. But what defines effective personalization — the kind that…Read More
Contact Center Technology
Tracey Sloan Personifies the Company’s Roots and Culture
If you want the history of Working Solutions, there are few people…Read More
Customer Experience
Why Empathetic Care is Vital for Successful Telehealth Interactions
As client service professionals, we know creating a successful customer journey is…Read More
Agent Development
3 Ways to Celebrate: Agents Who Ensure Great Customer Experiences
In a normal business year, I’d be traveling cross-country, visiting with Working…Read More
Contact-Center Outsourcing
Tough Times Call for Executive Insight
In a recent CEOWorld Magazine viewpoint, chief executive Kim Houlne turns decades…Read More
Human-Centric CX
Student Engagement Platform
Tamara explores a tool for engagement called Nearpod at nearpod.com Are you…Read More
Contact-Center Outsourcing
Company’s New Volunteer Program Could Provide 3,000+ Hours of Service
As a caring culture, Working Solutions empathizes with our clients and their…Read More
Contact Center Operations
Improving the Travel Customer Experience with On-Demand Call Center Solutions
Delivering a premium travel customer experience requires a proactive, engaging, personalized strategy.…Read More
Agent Development
Improve Agent Retention for Long-Term Investment: How to Keep Agents Engaged, Productive and Loyal
Every department feels it: turnover drains momentum, kills productivity, and erodes the…Read More