April Wiita on Leading Remote Teams: How Working Solutions Cultivates Success
Virtual Workforce Management
On a frigid January day in northern Wisconsin, April Wiita snowshoed through…
Personalization That Truly Resonates: Beyond Names, Toward Loyalty and Trust
Human-Centric CX
Personalization isn’t new. But what defines effective personalization — the kind that…
Tracey Sloan Personifies the Company’s Roots and Culture
Industry Insights
If you want the history of Working Solutions, there are few people…
Why Empathetic Care is Vital for Successful Telehealth Interactions
Specialized Customer Service
As client service professionals, we know creating a successful customer journey is…
3 Ways to Celebrate: Agents Who Ensure Great Customer Experiences
Virtual Workforce Management
In a normal business year, I’d be traveling cross-country, visiting with Working…
Tough Times Call for Executive Insight
On Demand Contact Center
In a recent CEOWorld Magazine viewpoint, chief executive Kim Houlne turns decades…
Student Engagement Platform
Industry Insights
Tamara explores a tool for engagement called Nearpod at nearpod.com Are you…
Company’s New Volunteer Program Could Provide 3,000+ Hours of Service
Industry Insights
As a caring culture, Working Solutions empathizes with our clients and their…
Improving the Travel Customer Experience with On-Demand Call Center Solutions
Travel and Hospitality
Delivering a premium travel customer experience requires a proactive, engaging, personalized strategy.…
Improve Agent Retention for Long-Term Investment: How to Keep Agents Engaged, Productive and Loyal
Virtual Workforce Management
Every department feels it: turnover drains momentum, kills productivity, and erodes the…
5 Steps to Proactive Customer Delight
Human-Centric CX
Delighting your customers is a critical component that drives your brand’s success. …
Woman-owned Business Pioneered an Industry
Virtual Workforce Management
On-demand Work Benefits 10,000s of Women As it goes with some of…