Navigating Peaks and Valleys: Adapting to Seasonal Demand in Healthcare Contact Centers
Healthcare and Insurance
Optimizing occupancy rates in the ever-evolving landscape of healthcare contact centers is…
Ensuring Healthcare Data Security with Business Process Outsourcing
Healthcare and Insurance
Healthcare organizations face rising threats of data breaches and HIPAA violations, with…
Improving Healthcare Customer Service: Patient and Provider CX with BPO Solutions
Healthcare and Insurance
The healthcare industry has had to adapt to remarkable changes brought on…
Why Empathetic Care is Vital for Successful Telehealth Interactions
Specialized Customer Service
As client service professionals, we know creating a successful customer journey is…
How to Improve Patient Experience with Healthcare Customer Service Outsourcing
Specialized Customer Service
The push toward value-based care. A constantly changing insurance marketplace. Intensifying competition…
Under-the-hood Tech Insight Enables Client Business Solutions
Travel and Hospitality
As a technologist, I tell clients you need to understand the “gutworks”…