Agent Development
The Trust Factor: Why Live Agents Still Matter in the Age of Automation
As CMO of Working Solutions, I see it every day: the pressure…Read More 
Contact Center Operations
How to Scale Customer Service During Busy Seasons (Without Sacrificing CX)
Six tips to providing customer service coverage during peak seasons.Read More
Customer Engagement
The 2-Step Proactive Customer Service Strategy That Wins Every Time
Gone are the days of waiting for customers to come to you.…Read More
Agent Development
The Importance of Brand Tone and Voice in Customer Service
Are you training your customer service agents to speak to callers with…Read More
Contact Center Operations
What You Need to Take Your Customer Service Virtual
Customer service is the foundation of a successful business. Giving those who…Read More
Customer Engagement
Customer Retention: Driving Sales and Maintaining Sales Base
When it comes to selling products and services, often a company’s focus…Read More
Contact Center Operations
Why You Should Offer 24/7 Customer Service Support
Satisfying your customer’s needs is vitally important to the success of your…Read More
Contact Center Operations
The Rules of Customer Care: Avoiding Pitfalls in Customer Service
One bad experience is all it takes to lose a customer. Studies…Read More
Branding
What’s Missing from Your Customer Experience?
Customer Experience (CX) is any type of interaction between customers and a…Read More
Contact Center Operations
What Does Customer Service Mean to You?
We know that customer service is key to long-term business success, but…Read More
Agent Development
2021’s Biggest Brand Trend for Customer Experience – Consumer Trust
Consumer trust is the most important attribute of any successful brand. And…Read More
Contact Center Technology
5 Ways to Improve the Customer Experience
The customer experience (CX) is the perceptions your customers have of your…Read More