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Blogs

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10 Women in Customer Experience (CX) to Follow in 2024

Industry Insights

In the rapidly evolving field of customer experience (CX), staying ahead means…

Working Solutions Regional Sales Director Ian Garlets talks at CCW Austin

A Glimpse into the Future of Customer Care: Trends and Insights from Customer Contact Week Austin

Industry Insights

Industry leaders from across the globe gathered in Austin for Customer Contact…

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The Top 5 CX Events We Attended In 2023

Industry Insights

Customer experience (CX) events are excellent opportunities to learn about the latest…

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Navigating Peaks and Valleys: Adapting to Seasonal Demand in Healthcare Contact Centers

Healthcare and Insurance

Optimizing occupancy rates in the ever-evolving landscape of healthcare contact centers is…

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2024 CX Trends: Embracing the Future of Customer-Centric Strategies

Industry Insights

The world of customer experience (CX) is in a perpetual state of…

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The Trust Factor: Why Live Agents Still Matter to 95% of Consumers

Human-Centric CX

While AI and automation are the biggest trend in customer experience, one…

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Five Tips to Maximize Your Customer Service Tech Stack

Customer Service

Five tips to ensure you are maximizing your current technology.

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The Power of Personalization: Unlocking the 13% Opportunity for Brands

Customer Experience

In today’s hyper-competitive business landscape, delivering exceptional customer experiences is not just…

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Revolutionizing Customer Experience: Addressing the 57% Decline in Consumer Satisfaction

Customer Experience

In today’s fast-paced business landscape, customer experience (CX) reigns supreme. Customer satisfaction…

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Maximizing Your Customer Service Tech Stack for Enhanced Operations and Efficiency

Customer Experience

In today’s fast-paced business landscape, delivering exceptional customer service is paramount for…

How to Scale Customer Service During Busy Seasons

Virtual Workforce Management

Six tips to providing customer service coverage during peak seasons.

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Winning at Customer Service on a Budget: 5 Smart Strategies

Industry Insights

With the constant fluctuations in the global economy, taking a good, hard…

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