What’s Your Net Promoter Score Value? And Why Should You Care?
Industry Insights
Achieving customer satisfaction is critical for any company that aspires to long-term…
How to Reduce Your Customer Churn Rate in 4 Steps
On Demand Contact Center
You can call it churn, the rate at which old customers leave…
How to Implement a Customer Complaint Resolution Process that Actually Works
Specialized Customer Service
Once just an afterthought for many businesses, delivering a great customer experience…
CX Metrics that Matter: Choosing the Right On-demand Customer Care Provider
On Demand Contact Center
From building customer loyalty to ensuring continued growth in a hyper-competitive marketplace,…
Improving the Travel Customer Experience with On-Demand Call Center Solutions
Travel and Hospitality
Delivering a premium travel customer experience requires a proactive, engaging, personalized strategy.…
Gain the Homefield Advantage with Onshore Customer Service in the USA
Onshore Customer Service
American On-demand Contact Center Solutions Working Solutions began business as an…
Achieving the Right Balance in Retail Customer Service
Retail and Consumer Services
Blending Artificial Intelligence and Intelligent Agents We live in a world…
5 Steps to Proactive Customer Delight
Human-Centric CX
Delighting your customers is a critical component that drives your brand’s success. …NPS: Is It Really the One Number You Need to Know?
Industry Insights
How satisfied are your customers? Do you know how to truly measure…
Retailers Turn to Outsourcing as Consumers Shop at Will
Sales/Growth
Retail hopscotching makes serving customers trickier than ever.
13 in 2013 – The Best Contact Center Advice
Virtual Workforce Management
As 2013 comes to a close, we wanted to share the 13…Self-Service – A Positive or Negative for Customer Experience
Customer Service Strategy
Self-service options are standard in today’s contact center environment. It’s typical to…