Navigating Peaks and Valleys: Adapting to Seasonal Demand in Healthcare Contact Centers
Healthcare and Insurance
Optimizing occupancy rates in the ever-evolving landscape of healthcare contact centers is…
The Trust Factor: Why Live Agents Still Matter to 95% of Consumers
Human-Centric CX
While AI and automation are the biggest trend in customer experience, one…
How to Scale Customer Service During Busy Seasons
Virtual Workforce Management
Six tips to providing customer service coverage during peak seasons.
The Future of Customer Engagement: 3 Game-Changing Technologies
Customer Service Strategy
How Technology is Transforming Customer Engagement Customer engagement remains a top priority…
Leveraging Analytics To Serve Customers Well
Specialized Customer Service
Keeping customers requires engaging customers. That takes investment to “anticipate and deliver…
The 2-Step Proactive Customer Service Strategy That Wins Every Time
On Demand Contact Center
Gone are the days of waiting for customers to come to you.…
What’s the Difference between Omnichannel and Multichannel Customer Care, and Why Does It Matter?
On Demand Contact Center
Creating a superior customer experience is no small challenge. With a dizzying…
From Reactive to Proactive: How to Shift Your CX Strategy for Greater Success
Customer Service Strategy
When it comes to customer experience (CX) strategy, the buzzwords these days…
Ways to Improve Virtual Customer Service
Virtual Workforce Management
In any business, there’s always room for improvement. Virtual customer service is…
Customer Retention: Driving Sales and Maintaining Sales Base
Sales/Growth
When it comes to selling products and services, often a company’s focus…
Why You Should Offer 24/7 Customer Service Support
Customer Service Strategy
Satisfying your customer’s needs is vitally important to the success of your…
The Rules of Customer Care: Avoiding Pitfalls in Customer Service
On Demand Contact Center
One bad experience is all it takes to lose a customer. Studies…