How to Choose the Right Cloud-based Backup Service
Disaster Recovery
No matter your size or your industry, doing business today means dealing…
5 Essential Contact Center Components
On Demand Contact Center
As experts in the delivery of on-demand contact center services, we never…
How Data-driven Contact Center Analytics Can Drive Growth and Save You Money
Customer Service Strategy
The term contact center analytics gets thrown around quite a bit these…
5 Essential Call Center Tips for 2019
Virtual Workforce Management
Is your customer care team ready for the year ahead? From expanding…
Under-the-hood Tech Insight Enables Client Business Solutions
Travel and Hospitality
As a technologist, I tell clients you need to understand the “gutworks”…
Hurricane Recovery Checklist:
A Step-by-Step Guide for Contact Centers
Disaster Recovery
Creating a workable hurricane recovery plan is essential for any business with…
Achieving the Right Balance in Retail Customer Service
Retail and Consumer Services
Blending Artificial Intelligence and Intelligent Agents We live in a world…
Retailers Turn to Outsourcing as Consumers Shop at Will
Sales/Growth
Retail hopscotching makes serving customers trickier than ever.
Future Proofing Contact Center Technology
Customer Service Strategy
Contact centers are continually progressing, in no small part to the continued…
Phone, Chat, Email, or IM? The Best Call Center Solution for Your Company
Contact Center Technology
There was a time when call centers were populated mostly by headset-wearing…
Business Continuity in the Contact Center
Virtual Workforce Management
A sudden ice storm can shut down your contact center for a…