5 Essential Customer Data-protection Tips for Your Business
Customer Experience
In a story that made international headlines in 2018, British Airways was…
How to Choose the Right Cloud-based Backup Service
Disaster Recovery
No matter your size or your industry, doing business today means dealing…
5 Essential Contact Center Components
On Demand Contact Center
As experts in the delivery of on-demand contact center services, we never…
Understanding Contact Center Data: What to Track and How to Track It
Industry Insights
The acceleration of technology in recent years has dramatically reshaped consumer behavior…
How Data-driven Contact Center Analytics Can Drive Growth and Save You Money
Customer Service Strategy
The term contact center analytics gets thrown around quite a bit these…
5 Essential Call Center Tips for 2019
Virtual Workforce Management
Is your customer care team ready for the year ahead? From expanding…Under-the-hood Tech Insight Enables Client Business Solutions
Travel and Hospitality
As a technologist, I always advise clients: you need to understand the…
Hurricane Recovery Checklist:
A Step-by-Step Guide for Contact Centers
Disaster Recovery
Creating a workable hurricane recovery plan is essential for any business with…
Improve Agent Retention for Long-Term Investment: How to Keep Agents Engaged, Productive and Loyal
Virtual Workforce Management
Every department feels it: turnover drains momentum, kills productivity, and erodes the…
Achieving the Right Balance in Retail Customer Service
Retail and Consumer Services
Blending Artificial Intelligence and Intelligent Agents We live in a world…
Retailers Turn to Outsourcing as Consumers Shop at Will
Sales/Growth
Retail hopscotching makes serving customers trickier than ever.
Future Proofing Contact Center Technology
Customer Service Strategy
Contact centers are continually progressing, in no small part to the continued…