Tracey Sloan Personifies the Company’s Roots and Culture
Corporate News
If you want the history of Working Solutions, there are few people…
5 Essential Customer Data-protection Tips for Your Business
Customer Experience
In a story that made international headlines in 2018, British Airways was…
5 Essential Contact Center Components
Contact Center Technology
As experts in the delivery of on-demand contact center services, we never…
Under-the-hood Tech Insight Enables Client Business Solutions
Contact Center Technology
As a technologist, I tell clients you need to understand the “gutworks”…
Achieving the Right Balance in Retail Customer Service
Contact Center Technology
Blending Artificial Intelligence and Intelligent Agents We live in a world…
Future Proofing Contact Center Technology
Contact Center Technology
Contact centers are continually progressing, in no small part to the continued…
Phone, Chat, Email, or IM? The Best Call Center Solution for Your Company
Contact Center Technology
There was a time when call centers were populated mostly by headset-wearing…