Revolutionizing Contact Centers: Key Findings and Strategies for Success
Virtual Workforce Management
Working Solutions partnered with CCW Digital to sponsor a comprehensive market study…
A Glimpse into the Future of Customer Care: Trends and Insights from Customer Contact Week Austin
Contact-Center Outsourcing
Industry leaders from across the globe gathered in Austin for Customer Contact…
Navigating Peaks and Valleys: Adapting to Seasonal Demand in Healthcare Contact Centers
Healthcare and Insurance
Optimizing occupancy rates in the ever-evolving landscape of healthcare contact centers is…
Working Solutions Client Satisfaction Report
Specialized Customer Service
What our clients think of us means everything. So, we asked!
Five Myths about GigCX
Contact-Center Outsourcing
Working Solutions surveyed more than 2,000 of its customer service experts. Here’s…
How to Scale Customer Service During Busy Seasons
Virtual Workforce Management
Six tips to providing customer service coverage during peak seasons.
In-House vs. Outsourced Customer Service Cost Comparison
Onshore Customer Service
Explore the cost differences between in-house and outsourced customer service.
The 7 Steps to Scaling Customer Service During Busy Seasons
Contact-Center Outsourcing
Adapting customer service coverage during peak or holiday season fluctuations is challenging…
7 Facts on Virtual Contact Center Outsourcing
Virtual Workforce Management
There are long-standing and compelling reasons to consider outsourcing contact centers, including…
How Much Does It Cost to Outsource Customer Service?
Customer Service Strategy
Customer service outsourcing has become an increasingly popular strategy for businesses looking…
Balancing Tech and Touch
Customer Experience
Technology, by itself, isn’t enough. You also need high-touch care to personalize…
Is Your Business Disaster Recovery Plan Ready?
Customer Experience
How Can BPOs Support Businesses During Disaster Recovery Operations? Disaster can strike…