Notice!

Welcome to Working Solutions. We offer independent contractor, work-at-home opportunities for folks located in either the United States or Canada.

We do not accept applicants located outside of the United States and Canada.

Read our blogs

Blogs

Contact Center Solutions

4 Ways Contact Centers and Marketing Go Hand-In-Hand

Sales/Growth

Positive customer experience requires leadership teams to understand every point a customer…

Read more

NPS – A Tool in Your Metrics Toolbox

Customer Experience

A lot of time is spent in contact centers gathering and reporting…

Read more

Contact Center Outsourcing – Go Traditional or Non-Traditional?

Contact-Center Outsourcing

The benefits of outsourcing all or part of a contact center go…

Read more

Customer Experience

Customer Experience – the Common Metric in a Multi-Channel Center

Contact-Center Outsourcing

Customers have the ability to reach out to your contact center at…

Read more

The Impact of Virtual Outsourcing – Part 1

Virtual Workforce Management

There is a move worldwide to send jobs to independent contractors. Whether…

Read more

Does Your QA Need a Boost? Try Speech Analytics!

Contact-Center Outsourcing

As business continues to rapidly evolve in today’s constantly changing global markets,…

Read more

Is Your Contact Center Plagued with Spring Fever?

Virtual Workforce Management

Flowers are blooming, the sun is shining, and plants are greening up.…

Read more

Best Practices for Call Center Outsourcing

Do Magic Metrics Exist?

Customer Service Strategy

Due to the number of metrics needed to effectively measure contact center…

Read more

Virtual Contact Center Solutions

Virtual Business Models – The Future Is Here

Contact-Center Outsourcing

The New World of Work is creating the virtualization of industries at…

Read more

Contact Center Solutions

How to Implement a Remote Work Solution for Your Company

Contact-Center Outsourcing

When I first launched Working Solutions in 1996, virtual call centers were…

Read more

Emotional Intelligence and Its Importance in the Call Center

Contact-Center Outsourcing

In 1995, psychologist Daniel Goleman, Ph.D., rocketed to stardom with the publication…

Read more

Habla Customer Service? Why You Need Bilingual Call Center Agents

Contact-Center Outsourcing

Once upon a time, customer service came in one language in the…

Read more

Contact