How to Implement a Remote Work Solution for Your Company
Contact-Center Outsourcing
When I first launched Working Solutions in 1996, virtual call centers were…Emotional Intelligence and Its Importance in the Call Center
Contact-Center Outsourcing
In 1995, psychologist Daniel Goleman, Ph.D., rocketed to stardom with the publication…Habla Customer Service? Why You Need Bilingual Call Center Agents
Contact-Center Outsourcing
Once upon a time, customer service came in one language in the…Social Media Is More Than Just Marketing
Contact-Center Outsourcing
In any company, the debate rages: what department “owns” social media? Should…
Welcome to the Working Solutions Blog
Onshore Customer Service
In his 2012 State of the Union address to Congress, President Obama…