How to Improve Customer Experience (CX): 10 Tips from Our Experts
Industry Insights
Think that the customer experience (CX) offered by your business doesn’t matter?…
Why Ongoing Education Is Essential for Successful On-Demand Customer Service
On Demand Contact Center
The secret is out: As the demands of offering a superior customer…
6 Call Center Strategies for Engaging Mobile Customers
Customer Experience
For businesses of all types, most customer interactions come via mobile devices.…
Contact Center Pipeline: April Wiita Shares Her Industry Expertise
Contact Center Operations
April Wiita, vice president of Program Success at Working Solutions, knows the…
Call Center Automation Adaptation: Balancing Technology with Live Agents
Contact Center Operations
With technology’s role in customer service growing, call center automation adaptation is…
Reliability and Resilience: The Most Essential Benefits of Call Center Outsourcing
Contact Center Operations
Maintaining reliability and resilience during planned fluctuations and unplanned setbacks are among…
7 Tips for Adapting Your Management Team to a Virtual Workforce
Contact Center Operations
Especially when it comes to call centers, virtual workforce management is a…
Where Business Continuity Meets Disaster Recovery: Planning for Hurricane Season and Beyond
Contact Center Operations
As another hurricane season ramps up, here’s a rundown of what businesses…
Hurricane Recovery Checklist:
A Step-by-Step Guide for Contact Centers
Contact Center Operations
Creating a workable hurricane recovery plan is essential for any business with…
Improving the Travel Customer Experience with On-Demand Call Center Solutions
On Demand Contact Center
Delivering a premium travel customer experience requires a proactive, engaging, personalized strategy.…
Contact Center World features Working Solutions for Storm Preparedness
Contact Center Operations
As vice president of Program Success, April Wiita directs Working Solutions on-demand…
Call Center Best Practices: Got a Plan for Storm Season?
Contact Center Operations
Is your call center ready for the next storm season? Our…