5 Tips to Prepare for Disaster
On Demand Contact Center
Hurricane seasons have been rough with more storms than normal and plenty…
3 Ways to Celebrate: Agents Who Ensure Great Customer Experiences
Virtual Workforce Management
In a normal business year, I’d be traveling cross-country, visiting with Working…
A Blended Workforce for Customer Service
On Demand Contact Center
Working Solutions chief executive Kim Houlne addresses the value of a blended…
Plan Well to Survive Hurricanes and COVID-19
Disaster Recovery
“Prepare, prepare, prepare.” That’s the battle cry for businesses trying to weather…
Customer Service During Lockdown: Is Your Call Center Prepared?
Virtual Workforce Management
We’re just months into a new decade, and already, everything has changed.…
You have 24 hours to move your training online… Now what?
Contact Center Operations
It is hard to fathom anything altering life so abruptly as the…The ROI of Reshoring: How to Choose the Right U.S.-Based Call Center Partner
Customer Service Outsourcing
Amid rising labor costs, complex global supply chains and evolving customer expectations,…
Why Your Customer Service Reputation Is Important — and How to Protect It
Onshore Customer Service
No matter what industry or demographic you serve, if you’re managing a…
5 Essential Customer Data-protection Tips for Your Business
Customer Experience
In a story that made international headlines in 2018, British Airways was…
How to Improve Patient Experience with Healthcare Customer Service Outsourcing
Specialized Customer Service
The push toward value-based care. A constantly changing insurance marketplace. Intensifying competition…
Why Your Business Needs an Omnichannel, Customer-service Strategy
Contact Center Operations
In today’s tech-focused world, great customer care requires interacting with people on…
6 Essential Contact Center Requirements
Contact Center Operations
Is your business delivering high-quality customer care with modern contact center sales…