5 Tips to Develop Retention Initiatives
Contact Center Operations
Keeping your customer service agents around is crucial, especially in outsourcing. High…
Boost Efficiency: The 5 Key Pillars of Contact Center Excellence
Customer Experience
As technology continues to evolve at a rapid pace, the role of…
Understanding Pet Industry Trends: The Impact of Spending and Customer Service
Customer Service Outsourcing
In the dynamic and ever-growing pet industry, understanding spending habits and the…
The Future of Customer Service: On-Demand GigCX vs. Traditional Models
Customer Service Outsourcing
In the rapidly evolving landscape of customer service, the emergence of the…
Mastering the Art of Onboarding: A Comprehensive Guide for Your On-Demand Customer Experience Team
Customer Experience
As businesses adapt to changing customer needs, the demand for specialized CX…
Navigating Peaks and Valleys: Adapting to Seasonal Demand in Healthcare Contact Centers
Healthcare and Insurance
Optimizing occupancy rates in the ever-evolving landscape of healthcare contact centers is…
Five Tips to Maximize Your Customer Service Tech Stack
Customer Service
Five tips to ensure you are maximizing your current technology.
Winning at Customer Service on a Budget: 5 Smart Strategies
Cost Savings of Outsourcing
With the constant fluctuations in the global economy, taking a good, hard…
7 Facts on Virtual Contact Center Outsourcing
Virtual Workforce Management
There are long-standing and compelling reasons to consider outsourcing contact centers, including…
How to Improve Call Center Security
Contact Center Technology
Europe’s wide-reaching General Data Protection Regulation (GDPR) has led to millions of…
Why Increased Brand Security Improves Customer Loyalty
Customer Loyalty
Did you know that effective security translates to brand loyalty and an…
Why You Need to Test Your Continuity Plan
Contact Center Operations
As businesses evolve to meet customer demands, customer service continuity planning is…