5 Tips to Develop Retention Initiatives
Contact Center Operations
Keeping your customer service agents around is crucial, especially in outsourcing. High…
Boost Efficiency: The 5 Key Pillars of Contact Center Excellence
Virtual Workforce Management
As technology continues to evolve at a rapid pace, the role of…
Understanding Pet Industry Trends: The Impact of Spending and Customer Service
Customer Service Outsourcing
In the dynamic and ever-growing pet industry, understanding spending habits and the…
The Future of Customer Service: On-Demand GigCX vs. Traditional Models
Customer Service Outsourcing
In the rapidly evolving landscape of customer service, the emergence of the…
Mastering the Art of Onboarding: A Comprehensive Guide for Your On-Demand Customer Experience Team
Virtual Workforce Management
As businesses adapt to changing customer needs, the demand for specialized CX…
Navigating Peaks and Valleys: Adapting to Seasonal Demand in Healthcare Contact Centers
Healthcare and Insurance
Optimizing occupancy rates in the ever-evolving landscape of healthcare contact centers is…
Five Tips to Maximize Your Customer Service Tech Stack
Customer Service
Five tips to ensure you are maximizing your current technology.
How to Scale Customer Service During Busy Seasons
Virtual Workforce Management
Six tips to providing customer service coverage during peak seasons.
In-House vs. Outsourced Customer Service Cost Comparison
Onshore Customer Service
Explore the cost differences between in-house and outsourced customer service.
Winning at Customer Service on a Budget: 5 Smart Strategies
Industry Insights
With the constant fluctuations in the global economy, taking a good, hard…
7 Facts on Virtual Contact Center Outsourcing
Virtual Workforce Management
There are long-standing and compelling reasons to consider outsourcing contact centers, including…
How Much Does It Cost to Outsource Customer Service?
Customer Service Strategy
Customer service outsourcing has become an increasingly popular strategy for businesses looking…