Agent Development
The Next Healthcare Workforce Challenge Isn’t Hiring. It’s Readiness.
Healthcare organizations spend significant time thinking about workforce capacity: Do we have…Read More 
Agent Recruiting
The Real Cost of Attrition in Contact Centers – and Why Talent Strategy Is Now a Revenue Decision
Most contact center leaders still talk about attrition as a human-resources (HR)…Read More
Agent Recruiting
The Future of Customer Service Recruitment: Trends You Can’t Ignore
Have you ever wondered how to keep up with the fast-paced changes…Read More
Agent Recruiting
Boosting Agent Retention: Five Key Strategies for Customer Service Success
Retaining customer service agents is a big deal in outsourcing. High turnover…Read More
Agent Recruiting
5 Tips to Develop Retention Initiatives
Keeping your customer service agents around is crucial, especially in outsourcing. High…Read More
Agent Development
Mastering the Art of Onboarding: A Comprehensive Guide for Your On-Demand Customer Experience Team
As businesses adapt to changing customer needs, the demand for specialized CX…Read More
Agent Development
How Training Customer Service Agents Virtually Can Save Time and Money and Still Deliver
Finding ways to train teams effectively and economically can be challenging for…Read More
Agent Recruiting
5 Ways to Find On-Demand Agents
Apply a little search engine optimization (SEO) thinking to recruit work-at-home agents.Read More
Agent Development
Never Underestimate the Importance of Empathetic Customer Service
Delivering a great customer experience (CX) is undeniably essential to ensuring the…Read More
Agent Development
2021’s Biggest Staffing Trend for Customer Experience
The key to any successful customer experience is a team of expert…Read More
Agent Recruiting
Virtual Contact Center Work Benefits Persons with Disabilities
Earlier this year, Working Solutions chief executive Kim Houlne came across a…Read More
Agent Development
Educator Tamara Schroer Shares Secret to Her Success
Tamara Schroer exudes enough energy and enthusiasm to light up a room.…Read More